Vacation Advisor, Disney Vacation Club
Job Summary
Job Description
- Customer service experience
- Proficient in Microsoft Office
- Experience with reservation systems
- Flexibility with work schedule
- Bilingual
- Call center experience
- Travel industry experience
- Cast-exclusive discounts
- Tuition assistance through Disney Aspire
Job Details
Job Summary:
At Disney, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire!
This position is located in Celebration, Fl where you will be working on-site and from home based on operational needs. Required when working from home is a functional private workspace with high-speed internet.
The starting pay rate for this position is $18.90/hour.
Responsibilities:
- We provide vacation planning services to Disney Vacation Club Members and inbound exchanges using numerous software applications
- We connect with members and assist with memberships, handling their accounts, and providing appropriate solutions to member concerns
- We build resort reservations, exchanges and other supplemental services
- Maintain designated levels of service satisfaction while meeting required departmental metric expectations
- Easily adapt to offering new products and services
- Complete all required Company trainings and compliance courses as assigned
- Cast members may be required to handle cleaning chemicals and supplies
Basic Qualifications:
- Previous experience working in hotels, travel, or national exchange company reservation
- Experience with standard office software programs including Microsoft Products
- Navigate between multiple and concurrent computer applications
- Desire to engage with Disney Vacation Club Members providing Guest Service
- Flexible with work schedule, including additional hours, weekends and holidays
- Flexibility to work on-site in Celebration, FL and remote
Preferred Qualifications:
- Bilingual
- Experience working in a Call Center
- Experience with Travel industry
Additional Information:
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenterSimilar Jobs
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About The Company
From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!
The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…
What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!
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