Account Manager

6 Minutes ago • 2-3 Years

Account Management

Job Description

EveryMatrix is a leading B2B SaaS provider in iGaming, offering casino, sports betting, platform, and payments solutions globally. We are seeking a passionate Account Manager for our Platform division in Bucharest. This role involves building client relationships, identifying growth opportunities, ensuring service delivery, and driving customer satisfaction. You will be the primary liaison, delivering product training, collaborating with internal teams, and analyzing client data to optimize ROI.

Good To Have:

Familiarity with player account management, wallet systems, fraud prevention, and responsible gaming tools.

Must Have:

Build and maintain strong, long-term relationships with key clients.
Act as the main point of contact for client communications and escalations.
Understand client business goals and identify upsell and cross-sell opportunities.
Deliver product training and demos to clients.
Collaborate with internal teams to meet client expectations.
Analyze client data to identify trends and recommend improvements.
Coordinate and prioritize client requests for new features or services.
Represent the company at industry events across Europe (occasional travel required).
Stay updated with industry trends, product updates, and best practices.
Help collect, verify, and prioritize clients' technical and non-technical requirements.
Ensure clients understand the product development roadmap and upcoming releases.
2–3 years of experience in Account Management, preferably in SaaS, payments, or iGaming.
Solid understanding of online business functions: payments, marketing, affiliates, customer service, and content.
Strong communication and interpersonal skills in English.
Analytical mindset with ability to interpret data and provide actionable insights.
Proficiency in CRM tools and Microsoft Office Suite.
Self-motivated, organized, and able to thrive in a fast-paced, collaborative environment.

Perks:

22 days of annual leave, increasing to 32 days by fifth year.
10 sick leave days per year, no doctor's note required.
Hybrid work schedule: 60% office, 40% home per quarter (full-time office for first 3 months).
21 weeks of paid maternity leave, with full-time work from home until child is 1 year old.
4 weeks of paternity leave, with full-time work from home until child is 13 weeks old.
Office perks: parking, on-site massages, frequent team-building activities.
Amazing office space with pool and gym.
Daily catered lunch or monthly lunch allowance.
Private Medical Subscription.
Access to online learning platforms (Udemy for Business, LinkedIn Learning) and external training budget.

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About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content, and services. We provide casino, sports betting, platform, and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated Account Manager to join our team in Bucharest!

About the job:

We are seeking a dynamic and client-focused Account Manager to join our team, supporting the Platform division. You will be the primary liaison between our clients and internal teams, ensuring seamless service delivery, identifying growth opportunities, and driving customer satisfaction.

What you'll get to do:

Build and maintain strong, long-term relationships with key clients.
Act as the main point of contact for client communications and escalations.
Understand client business goals and proactively identify upsell and cross-sell opportunities.
Deliver product training and demos to clients, ensuring they maximize the value of our solutions.
Collaborate with internal teams (Sales, Delivery, Product, Operations) to meet client expectations.
Analyze client data to identify trends, optimize ROI, and recommend improvements.
Coordinate and prioritize client requests for new features or services.
Represent the company at industry events across Europe (occasional travel required).
Stay updated with industry trends, product updates, and best practices.
Help the delivery team collect, verify, and prioritize clients' technical and non-technical requirements for new product features.
Ensure clients clearly understand the product development roadmap and upcoming releases.

What You need to know:

2–3 years of experience in Account Management, preferably in SaaS, payments, or iGaming.
Solid understanding of online business functions: payments, marketing, affiliates, customer service, and content.
Familiarity with player account management, wallet systems, fraud prevention, and responsible gaming tools is a plus.
Strong communication and interpersonal skills in English (written and spoken).
Analytical mindset with the ability to interpret data and provide actionable insights.
Proficiency in CRM tools and Microsoft Office Suite.
Self-motivated, organized, and able to thrive in a fast-paced, collaborative environment.

Here's what we offer:

Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
Stay Healthy: 10 sick leave days per year, no doctor's note required.
Hybrid work schedule: 60% work from the office and 40% work from home per quarter (during your first 3 months, you'll be in the office full-time)
Support for New Parents:
21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym?

Benefits & Perks:

Daily catered lunch or monthly lunch allowance.
Private Medical Subscription.
Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

EveryMatrix is a member of the World Lottery Association (WLA) and the European Lotteries Association. In September 2023, it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Department

Platform

Locations

Bucharest

Remote status

Hybrid

Employment type

Full-time

Business Unit

Platform

Remote

Hybrid