Assistant, Retail - Part Time
Job Summary
Job Description
Ninja Van, a tech-enabled logistics company, is seeking a Part-Time Retail Assistant for a temporary role of 3-4 months. The assistant will be responsible for ensuring customer satisfaction, assisting customers with their requirements, and working effectively as a team player. Key duties include communicating feedback for improvements to the Area Supervisor, producing the best possible outcome for the company and its clients, executing operations using Ninja software (training provided), and assisting the Area Supervisor in managing the store's social media and Google account, focusing on content and customer engagement.
Must have:
- Customer satisfaction accountability
- Team player
- Effective communication
- Ability to use Ninja software
- Social media/Google account management assistance
- SPM qualification
- Fluent in English and Bahasa Malaysia
- Strategic thinking
- Problem-solving skills
- Own transportation required
Job Details
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Job Responsibilities
- DO NOTE: THIS IS A TEMPORARY ROLE, (3- 4months)
- Accountable for customer satisfaction, and assisting customers with any requirements they may have.
- Be a team player in the team, to work effectively with peers.
- Effectively communicate feedback and improvements to the Area Supervisor.
- Communicate and work effectively to produce the best possible outcome for the company and its clients.
- Use Ninja software to execute operations (with training from the Ninja team).
- Assist the Area Supervisor in managing the social media and google account of the store, in terms of content and customer engagement.
Job Requirements
- Minimum qualifications: SPM, with relevant industry experience.
- Professional fluency in English & Bahasa Malaysia
- Strategic thinker with ability to thrive in a fast-paced, entrepreneurial environment; solve complex problems, and develop creative solutions.
- Effective verbal communication, with the ability to serve a wide range of customers.
- Own transportation required.
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