Bilingual Support Engineer

9 Minutes ago • 1 Years +

Localization

Job Description

A career in Information Technology within Internal Firm Services offers the opportunity to support core business functions by deploying applications for efficiency and client service. This role focuses on managing technology infrastructure design and implementation, developing applications, and providing tools for competitive advantage. As part of the Operations Support team, the individual will be the primary contact for monitoring and maintaining service quality, seeking cost-efficient improvements, and ensuring high customer satisfaction.

Good To Have:

Microsoft Power Automate
PC Hardware
Policies & Procedures
Project Planning
ServiceNow Platform

Must Have:

1 year of experience in user support and knowledge of networks and infrastructure
Advanced English
MS Office 365 knowledge
Printers (administration, print control and consumables)
Sharepoint

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Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

To really stand out and make us ﬁt for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As an Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Invite and provide evidence-based feedback in a timely and constructive manner.
Share and collaborate effectively with others.
Work with existing processes/systems whilst making constructive suggestions for improvements.
Validate data and analysis for accuracy and relevance.
Follow risk management and compliance procedures.
Keep up-to-date with technical developments for business area.
Communicate confidently in a clear, concise and articulate manner - verbally and in written form.
Seek opportunities to learn about other cultures and other parts of the business across the Network of PwC firms.
Uphold the firm’s code of ethics and business conduct.