Casino Operations Manager

Casino Operations Manager

Gibraltar Office

Company Description :

Metawin is a cutting-edge, multinational company specialising in online entertainment, real money gaming, and digital advertising, with a strong emphasis on blockchain and artificial intelligence. With office locations in Gibraltar, London, and Miami, we are dedicated to creating innovative and engaging products that our users will love and use repeatedly.

At Metawin, we pride ourselves on being early adopters of the latest technologies and are committed to pushing the boundaries of what is possible in the digital landscape. Our experienced and diverse team constantly strives to stay ahead of the curve, ensuring that our solutions are not only technologically advanced but also tailored to meet the ever-evolving needs of our users.

By joining Metawin, you will be part of a dynamic and visionary team that is dedicated to transforming the entertainment, gaming, and digital advertising sectors. If you are excited about working on groundbreaking projects that harness the power of blockchain and artificial intelligence to shape the future of these industries, we would love to hear from you.

Role Overview:

We are seeking a dynamic, driven, and experienced Casino Operations Manager to join our rapidly growing Web3 crypto entertainment business. You will manage the day-to-day operations of the casino, overseeing reporting, insights, and game positioning. This role presents an exciting opportunity to shape the future of our Gaming platform and deliver exceptional experiences to players globally.

Key Responsibilities:

• Conduct situational analysis to compare our proposition against key competitors.
• Use analytical resources to identify customer insights and game performance opportunities.
• Track performance against budget KPIs, identifying areas for improvement.
• Manage day-to-day casino operations to ensure smooth workflows and efficiency.
• Optimise casino portfolio and positioning to elevate customer experience and revenue.
• Deploy operational growth strategies leveraging data, AI, and marketing technologies.
• Propose, execute, and optimise retention campaigns to meet business targets.
• Oversee promotional expenditure according to budgetary targets and performance objectives.
• Collaborate with marketing, commercial, technical, and customer support teams.
• Gather and analyse player feedback to inform operational decisions.
• Develop and maintain comprehensive performance and activity reports.
• Identify and implement process improvements to streamline operations.
• Ensure adherence to legal and regulatory compliance standards.

Qualifications/Skills:

• Deep understanding and passion for the iGaming industry.
• Marketing experience within online entertainment or gaming sectors.
• Strong analytical skills with the ability to implement strategies based on insights.
• Practical knowledge of segmentation and lifecycle marketing.
• Proficient in retention marketing technologies.
• Self-motivated with the ability to work independently and take initiative.
• Problem-solving skills, with a capability to suggest innovative solutions.
• Excellent communication skills, capable of effectively presenting plans to stakeholders.
• Desirable: Professional qualification (Degree) in Marketing, Business, Mathematics, or Statistics.

Company Benefits:

• Highly competitive salary reflecting your skills and experience.
• Free private healthcare (after probation)
• Regular company socials and outings.
• Reward and recognition programs to acknowledge your contributions.
• 20 days of annual leave, in addition to 12 days of bank holiday.