Client Management Market Leader - Key Markets

Position Summary

Do you have a track record of success in developing and leading a high performing team? Do you think big and grow, accelerate impact, and lead change? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, Guardian is seeking a Client Management Market Leader for our key markets business segment where we serve PEO customers and other National Partnership customers, representing some of Guardian’s largest and most-valued customer relationships.

The Client Management Market Leader – Key Markets (CMML) provides critical leadership and direction to a team of Client Managers (CM) and Client Executives (CE) in the pursuit of overall client satisfaction, growth, retention, and profitability objectives for customers. The CMML is responsible for ensuring a high-performance mindset with his/her assigned team and executing strategies that focus on client management discipline, consistency, and best practices. In addition, the CMML will manage and maintain book-of-business assignments to maximize team productivity and effectiveness. The CMML will set the goals for each member of his/her assigned team consistent with Guardian’s overall goals, provide performance management and coaching, and work closely with each individual to create annual development plans.

You are:

A leader who sets high personal performance standards and leads by example. You have a history of building strong team alignment within a large market strategy and building key stakeholder partnerships both internally and externally.

A collaborator who can deeply engage with other CMML peers and can leverage Home Office relationships across the organization to help meet their assigned goals and objectives.

You have:

• Education
• Four-year college degree or equivalent work experience

• Experience
• 5 years of group insurance experience preferred
• 3 years of experience working with PEOs and/or other strategic national customer partnerships
• 3 years leadership in Account/Service Management
• Demonstrated understanding of group and large market business and strategy
• In-depth knowledge of and working experience supporting brokers and employers/plan holders.
• Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements.

You will:

• Have an Achievement Orientation: The capacity to be energized and excited by challenging goals. It is reflected in a true sense of competitiveness and drive for results. This is reflected in a strong desire to win in the most challenging of circumstances.

• Be able to Adapt to Change and Lead Through Change:

• Capacity to relate change to market/customer/employee needs to increase understanding and acceptance
• Projects optimism around change
• Involves others in change
• Demonstrates emotional intelligence
• Builds trust and loyalty
• Inspires action and commitment
• Create followership to drive positive change
• Resilient

• Demonstrate Purposeful Action: Acting proactively, which includes going beyond what is required for the job. It includes a willingness to act decisively and boldly to drive the business forward and lead the way to improved processes and services.

Reporting Relationships:

As our Client Management Market Leader - Key Markets, you will report to our Head of Client Management – Advisory & Key, who reports to our Group Benefits Head of Client Management.

Location:

• The primary location for this position is in a city located near one of Guardian’s hub office locations. Preferred locations include Bethlehem, PA; Boston, MA; New York, NY; Newport Beach, CA; and Plano, TX.

Travel:

• Approximately 20% travel required for this position

Salary Range:

$100,280 - $164,750

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday