Collections Specialist - Bilingual English

Job Title

Collections Specialist - Bilingual English

Job Description

Collections Specialist

You will be responsible for the collections and reconciliation process for the USA Midwest region, with a defined group of customers and key accounts by maintaining excellent relationships with our customers, internal finance leadership, and cross-functional business partners.

Your role:

• Analyze and monitor account balances, including effective overdue control and follow-up program for all customer accounts (email and phone contact). Create disputes in the necessary cases.
• You will be the point of contact for inquiries, requests and issues related to accounts receivable for an assigned portfolio of customers.
• Reduce the past due amount on each aging bucket.
• Perform customer account reconciliation.
• Request remittance advice for unapplied cash and ensure it is applied properly.
• Identify and execute opportunities for process improvements to increase efficiency.
• Ensure an effective dispute management process by filling disputes with high quality and also by performing timely communication of the resolution to the customer.

You're the right fit if:

• You’ve acquired 4+ years of experience in B2B Collections, managing operations in an environment highly dependent on Microsoft Excel and Power BI.
• You’re bilingual in English.
• Bachelor’s degree in accounting, finance, engineering or business administration.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role in Panama.

About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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