Customer Care Agent (English and French)

The Customer Care Agent (CCA) is responsible for addressing customer complaints globally via email and phone. This role involves meticulously storing each case in a dedicated tool and ensuring its resolution from initiation to completion.

Must Have

• Answer customer complaints from all around the globe
• Answer e-mails of customers
• Answer phone calls of customers
• Store each case in a dedicated tool
• Keep track of each case until it is solved
• English language proficiency
• French language proficiency

ABOUT YOU

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.