Fiduciary Operations Lead - Asia Placement Hub

Company:

Marsh

Description:

We are seeking a talented individual to join our Fiduciary Operations team at Marsh. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.
 

You will be part of a dynamic team responsible for overseeing credit control operations within our Singapore Asia Placement Hub's (APH) Fiduciary department, ensuring high-quality service delivery and operational excellence.

We will count on you to:

• Oversee the day-to-day operations of Marsh SG APH's Fiduciary department, with a specific focus on Credit Control.

• Collaborate with internal stakeholders to provide a value-added experience and address operational issues and expectations.

• Understand the team's purpose and ensure timely and high-quality delivery to clients, while honouring commitments to internal stakeholders.

• Manage Service Level Agreements (SLAs) for accuracy, productivity, and turnaround time with internal and external stakeholders.

• Efficiently allocate and utilize resources (people, processes) to optimize operational efficiency.

• Foster ongoing communication and relationships with first-line managers of operating companies to exchange performance information, address exceptions, discuss expectations, anticipate process changes, and identify new opportunities.

• Provide operational decision support and influence expectations with operating companies to enhance stakeholder experience.

• Assess team competencies, potential, and performance levels to develop skill-based development plans and mentor underperforming team members.

• Set goals, conduct timely and objective feedback sessions, and identify skill and competency gaps to create learning plans for the team.

• Implement people development plans to meet current and future skill requirements.

• Foster an engaged workforce by monitoring levels of engagement and intent to stay within the team.

• Promote adherence to organizational policies, procedures, and standard operating procedures (SOPs).

• Monitor and address performance in risk and compliance, identifying areas for improvement in operational risk.

• Report and escalate exceptions related to processes, people, and policies, and participate in decision-making as necessary.

• Undertake ad-hoc assignments and support regional office, local business, or Business Process Improvement projects as needed.

What you need to have:

• Prior credit control experience from insurance broking and/or reinsurance industry.
• Experience in operations in insurance / financial services / reinsurance operations within an organisation with proven track record in service delivery.
• Strong operations knowledge in Invoice to Cash processes.
• Expertise in end-to-end credit control and accounts receivable processes within the insurance and/or reinsurance broking industry.

What makes you stand out:

• Excellent communication and leadership skills.
• Good influencing and negotiation skills.
• Strong analytical and decision-making ability.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.