Jira Administrator

JOB OVERVIEW

Plan A Technologies is  looking for an experienced JIRA Administrator to join our team and take ownership of configuring, maintaining, and optimizing our Atlassian Jira environment — including Jira Service Management and Jira Product Discovery. This role is critical to ensuring that our teams work efficiently, with well-structured workflows, automated processes, and clear visibility across projects.

You will collaborate with cross-functional teams, understand their needs, and tailor Jira solutions that support business goals and improve operational performance. This is a fast-paced job with room for significant career growth. 

Please note: you must have at least 3+ years of experience as Jira Administrator to be considered for this role.

JOB RESPONSIBILITY

• Administer and configure Jira Software, Jira Service Management (JSM), and Jira Product Discovery instances.

• Design and maintain custom workflows, issue types, screen schemes, permission schemes, and notification schemes.

• Develop and manage automations, filters, dashboards, and reports to support business needs.

• Support user onboarding/offboarding and permissions management across Jira projects.

• Collaborate with teams (e.g., IT, Product, Engineering, Operations) to understand requirements and implement best practices.

• Troubleshoot Jira-related issues and provide user support and training when necessary.

• Maintain and document system configurations, changes, and processes.

• Ensure data integrity and compliance with internal governance standards.

• Stay up to date with Atlassian platform updates and recommend relevant improvements or new features.

EXPERIENCE

• Proven experience as a Jira Administrator, preferably in a mid- to large-scale environment  with hands-on development skills.

• Strong hands-on experience with Jira Service Management and Jira Product Discovery.

• Solid understanding of Jira core concepts including workflows, custom fields, user roles, permissions, and project configurations.

• Experience implementing Jira automation rules and managing project templates.

• Ability to translate business needs into Jira configurations and process improvements.

• Familiarity with Atlassian Marketplace apps (e.g., Script Runner, Insight/Assets, Advanced Roadmaps) is a plus.

• Basic understanding of ITSM and Agile methodologies (Scrum/Kanban).

• Excellent collaboration and communication skills, with the ability to work effectively within a multidisciplinary team.

• Excellent problem-solving and troubleshooting skills.

• Ability to prioritize and work autonomously

• Excellent verbal and written English communication skills.

• Initiative and drive to do great things.

ABOUT THE COMPANY/BENEFITS

Plan A Technologies is an American software development and technology advisory firm that brings top-tier engineering talent to clients around the world. Our software engineers tackle custom product development projects, staff augmentation, major integrations and upgrades, and much more. The team is far more hands-on than the giant outsourcing shops, but still big enough to handle major enterprise clients.

Read more about us here: www.PlanAtechnologies.com .

Location: Work From Home 100% of the time, or come in to one of our global offices. Up to you.

Great colleagues and an upbeat work environment: You'll join an excellent team of supportive engineers and project managers who work hard but don't ever compete with each other.

Benefits: You’ll get a generous vacation schedule, Brand New Laptop, and other goodies.

If this sounds like you, we'd love to hear from you!