Manager Customer success - CRM consulting

14 Hours ago • All levels • $100,000 PA - $120,000 PA

Job Summary

Job Description

As Manager of Customer Success - CRM consulting at Xplor Growth, you will lead a team of Marketing Consultants and CRM Programmers. Your responsibilities include delivering exceptional consultative services to clients to drive product adoption and elevate their experience. You will build a scalable consultative program, ensuring unparalleled value for clients, driving product adoption, and enhancing customer satisfaction. You'll manage the team to achieve targets, foster a collaborative culture, develop the Marketing Solutions program, drive customer voice within the organization, and partner with other managers to reduce churn and improve customer sentiment.
Must have:
  • Manage and scale a team of Marketing Consultants.
  • Foster a collaborative and high-performance team culture.
  • Further develop the Marketing Solutions program.
  • Drive the voice of the customer within the organization.
  • Partner with other Managers for escalations.
Perks:
  • Discretionary annual bonus

Job Details

Join our Fitness and Wellbeing Vertical as Manager Customer success - CRM consulting for Xplor Growth to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences. 

Reporting into the VP of Customer Success, you will lead a team of Marketing Consultants and CRM Programmers, guiding them to deliver exceptional consultative services to our clients that drive Xplor Growth product adoption and elevate their overall experience with leveraging the platform to automate their sales and marketing efforts. You will be instrumental in building a scalable consultative program, ensuring that our team provides unparalleled value to our clients while driving product adoption and enhancing customer satisfaction. You will play a critical role in ensuring the success of both our customers and our team.  

We are looking for someone who is passionate about customer experience, boutique fitness, and marketing automations. The ideal candidate is engaging and dynamic, metrics-driven, and will help reinforce our customer-driven mindset and culture. Our team is great at building strong relationships, understanding the product, and is incredibly passionate about the industry we serve. We are looking for someone who is excited to help mentor our team of consultants and take this part of the organization to the next level. Some of the other responsibilities include: 
  • Manage, scale, and grow a team of Marketing Consultants to achieve quarterly targets (customer conversion and retention, product adoption, account health, CSAT, NPS) 
  • Foster a collaborative and high-performance team culture focused on continuous improvement and client success.  
  • Further develop the existing Marketing Solutions program, driving business revenue and new customer acquisition. 
  • Drive the voice of the customer within the organization, helping to shape product development and improvements based on customer and team feedback 
  • Partner with other Managers of Customer Success and CSMs in Xplor Growth related escalations, reducing churn and improving customer sentiment 
  • Manage competing priorities in an ever-changing environment, displaying expert prioritization. 

- The average base salary pay range for this position is $100,000 to $120,000 

- May be considered for a discretionary annual bonus

Location: You can work fully remote in this position, provided you have eligible working rights in the United States, and you are in a time zone with enough overlap to collaborate with your team.

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About The Company

We’re a global team of builders, listeners and problem-solvers. We do great work that is the difference to our clients’ success.We are curious by nature, with a determination to learn, try new things and ask ourselves what’s next. We thrive in the fact there’s always more to learn and do.No egos, no over-complication. Just great people who do everything in their power to help others succeed.Together, we are Xplor. We are the first global platform combining SaaS with embedded payments and tools to help businesses grow and succeed.

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