Service Desk Support

6 Months ago • All levels • Administrative

Job Details

Company Description

Next Level Business Services, Inc.

Job Description

Job Title: Service Desk Support

Job type: Fulltime

Job location: Phoenix, AZ

Year of experience required: 7-8 Yrs (Max)


Here is a JD for your requirement.

- Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.

- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software (Service Now).

- Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.

- Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

- Take ownership and responsibility of an issues from start through to a successful resolution

- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

- Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.

- Ability to Co-ordinate with the Incident Management team during major incidents.

- Flexibility and ability to work on a rotational shift (24/7) Support model.

Additional Information

Akash Singh

Phone: +1 (904 240-4265)

Akash(dot)singh(at)nlbservices(dot)com

Similar Jobs

Cadence Design Systems - IT-Staff Systems Engineer

Cadence Design Systems

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Trek - Service Advisor

Trek

Folsom, California, United States (On-Site)
2 Months ago
Tesla - Automotive Technician/Mechatronics Technician

Tesla

Bavaria, Germany (On-Site)
2 Months ago
The Walt Disney Company - Bell Support Summer Internship

The Walt Disney Company

Kapolei, Hawaii, United States (On-Site)
1 Week ago
Dream Games - Executive Assistant

Dream Games

İstanbul, Türkiye (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Phoenix, Arizona, United States

Hedra - Senior Frontend Engineer

Hedra

New York, New York, United States (On-Site)
4 Weeks ago
Google - Lead Group Product Manager, Vertex AI Platform Development

Google

Sunnyvale, California, United States (On-Site)
6 Days ago
The Walt Disney Company - Specialist, Credits, Titles & Ratings

The Walt Disney Company

Burbank, California, United States (Hybrid)
1 Week ago
Eleven Labs - Production Manager - Spanish

Eleven Labs

United States (Remote)
1 Month ago
Cadence - Lead C++ Software Engineer

Cadence

San Jose, California, United States (On-Site)
7 Months ago
Aristocrat Gaming - Senior Accountant Revenue

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
1 Month ago
ByteDance - Senior Backend Software Engineer - Global E-Commerce Supply Chain Inventory

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
Riot Games - Senior Product Inclusion Program Manager

Riot Games

Los Angeles, California, United States (On-Site)
2 Months ago
Next Level Business Services - Network Architecture and Operations

Next Level Business Services

Philadelphia, Pennsylvania, United States (On-Site)
6 Months ago
ByteDance - Senior Software Quality Assurance Engineer

ByteDance

San Jose, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

OKX - Senior Agent, Customer Service (German Speaker)

OKX

Budapest, Hungary (On-Site)
5 Months ago
Evolution - Equipment Support

Evolution

New Westminster, British Columbia, Canada (On-Site)
2 Weeks ago
Google - Administrative Business Partner, Marketing

Google

Seoul, South Korea (On-Site)
4 Days ago
ION - VMware Engineer, Italy

ION

Italy (Hybrid)
6 Months ago
Animoca Brands - Portfolio Associate

Animoca Brands

(Remote)
1 Month ago
Bally's Interactive - Treasury Operations and Systems Manager

Bally's Interactive

Gibraltar, England, United Kingdom (On-Site)
1 Week ago
Aristocrat Gaming - Risk, Fraud & Payments Analyst

Aristocrat Gaming

Sliema, Malta (Hybrid)
1 Month ago
Google - Data Center Technician III, Global Server Operations

Google

Reno, Nevada, United States (On-Site)
1 Week ago
Universal Music - Manager, Artist Royalties

Universal Music

Los Angeles, California, United States (On-Site)
2 Months ago
Bally's Interactive - Technician - Surveillance

Bally's Interactive

Chicago, Illinois, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tulsa, Oklahoma, United States (On-Site)

Toronto, Ontario, Canada (On-Site)

Toledo, Ohio, United States (On-Site)

Thousand Oaks, California, United States (On-Site)

Tampa, Florida, United States (On-Site)

Tampa, Florida, United States (On-Site)

Sunrise, Florida, United States (On-Site)

Sunnyvale, California, United States (On-Site)

Sunnyvale, California, United States (On-Site)

Sunnyvale, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Next Level Business Services

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug