Supervisor, Website Implementation

4 Months ago • 3-5 Years

Job Summary

Job Description

Job Details

Description

Position at Dealer Spike Belize

Supervisor, Website Implementation

 

Here is more of what you’ll get to do:
 

  • Lead team in day-to-day activities by supporting them in all aspects of delivery, making process decisions, and determining task assignments.
  • Investigate escalated customer inquiries as needed.
  • Assist in monitoring the progress of open tasks through the work order system.
  • Assist in the preparation of and prepare reports and analyses on trends, recommendations, and technical logs.
  • Monitor employee performance and provide coaching and training to team members
  • Address and resolve personnel issues to ensure a positive work environment
  • Expedite communication, and recommend techniques and best practices to Customers, Implementation Specialists, and Technical Support Specialists.

You’ll thrive in this role if you have:

  • Relevant experience of 3 to 5 years, of which at least 1 is in a leadership role
  • Excellent interpersonal skills and the ability to work with diverse and distributed teams
  • Strong communication skills, both written and verbal
  • Excellent troubleshooting and problem-solving skills
  • Time management, prioritization, and multi-tasking skills
  • Product/Industry Knowledge

 

 

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