Customer Support – Email and DNS Specialist

4 Months ago • All levels • Customer Service

Job Summary

Job Description

The Customer Support – DNS Specialist is responsible for supporting clients with their email, website domain administration, DNS management, and website hosting services. This role involves direct communication with dealers via telephone and email to troubleshoot issues and assist with email administration, domain management, and DNS record updates. Additionally, the specialist provides internal support by monitoring and auditing internal systems and communicating with other departments. Key responsibilities include adding, updating, and removing DNS records, managing domain purchases, transfers, renewals, and expirations, and processing automated scripts for activating and deactivating services. The role also involves email administration, troubleshooting, documenting processes, developing training, and researching spam prevention and security measures.

Must have:

Strong written and verbal communication skills
Organizational and time management skills
Ability to work in a team or independently

Good to have:

Experience with server-related support
Experience with DNS and website domain management

8 skills required

8 skills required for this role

Add these skills to join the top 1% applicants for this job

saas-business-models

timeline-management

cross-functional

communication

problem-solving

internal-audit

game-texts

dns

Job Details

Description

Position at Dealer Spike Belize

Customer Support – Email and DNS Specialist

The Customer Support – DNS Specialist is responsible for supporting our clients with their email, website domain administration, DNS (Domain Name System) management, and website hosting services. This role interfaces with dealers directly, through telephone and email communication to troubleshoot issues and assist with email administration, website domain management, and DNS record updates.  The Customer Support - DNS Specialist also provides internal support through monitoring and auditing of internal systems and cross-functional communications with other departments within the organization.

Here is more of what you’ll get to do:

Add, update, and remove DNS records

Domain purchases, transfers, renewals, and expirations

Processing of automated go-live and cancellation scripts to activate and deactivate email, DNS, and website services

Email administration, including creation, setup, and migration of accounts

Troubleshooting issues with email, DNS, and domains

Documenting internal processes and policies

Developing training and tools for end users

Researching current and potential spam prevention methods

Researching current and potential security measures

Monitoring internal systems for performance and preventative maintenance

Interface directly with our IT and TechOps teams for updates and maintenance as required

You’ll thrive in this role if you have:

Strong written and verbal communication skills

Organizational and time management

Experience with server-related support a plus

Experience with DNS and website domain management a plus

Able to work in a team or independently

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

Who we are:

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.  Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction 123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.