IT Specialist
Job Summary
Job Description
The IT Specialist will be responsible for the ongoing development and improvement of technology infrastructure, internal enterprise systems, endpoints, and users. The role requires adapting to a complex, changing environment and demonstrating strong IT and infrastructure support skills. Responsibilities include monitoring and responding to IT tickets, resolving hardware, software, and network issues, installing and updating software, training users, following standard operating procedures, creating and managing user accounts, provisioning hardware, maintaining inventory, supporting VoIP phone systems and infrastructure, and troubleshooting network issues. This role involves working the 5:30 pm IST – 2.30 am IST shift timings.
Must have:
- Monitor and respond to Tier 1 & Tier 2 tickets.
- Troubleshoot and resolve hardware, software, and network issues.
- Install and update client software in an enterprise environment.
- Educate and train users on company systems and software.
- Strong English spoken and written skills.
Good to have:
- Experience managing Microsoft Cloud Services.
- Experience in Active Directory, O365 Admin and Google Workspace.
- Understanding of networking fundamentals.
- Certifications in ITIL, MCSA/E, CCNA, Network+, Security+, A+.
- Experience with Windows Server 2019/2022 and virtualization technologies.
9 skills required
Job Details
IT Specialist
We are looking for an IT Specialist who will be responsible for the ongoing development and improvement of our technology infrastructure, internal enterprise systems, endpoints, and users. We are looking for a technology enthusiast and go-getter who can adapt to a complex, changing, and variably paced environment while demonstrating top-tier IT and infrastructure support principles to support operations across geographies. You will also be working alongside various software development teams to guarantee service availability and respond quickly to adverse events within our infrastructure that impact our customers.
Here is more of what you’ll get to do:
- Monitor and respond to Tier 1 & Tier 2 tickets, including escalated tickets requiring advanced/time-sensitive troubleshooting.
- You will work the 5:30 pm IST – 2.30 am IST shift timings.
- Investigate and resolve routine hardware, software, and network issues
- Install and update client software in an enterprise environment
- Educate and train users on proper use of company supported systems and software
- Follow all standard operating procedures (SOP) through the effective use of Knowledge Management
- Work with Level 2 Tech to update knowledgebase documentation
- Work with Level 2 Tech to create accounts and configure hardware as part of the on-boarding process
- Provision hardware following the current process
- Repair or replace client hardware as necessary
- Monitor internal assets to ensure accurate inventory records
- Support VoIP phone systems and infrastructure
- Support Office 365 and Google Workspace environments
- Perform network troubleshooting and issue resolution
- Willing to follow through with odd jobs and tasks as needed or asked, if not to perform personally, but to ensure the right person is found for continuation.
You’ll thrive in this role if you have:
- Strong English spoken and written skills.
- Experience managing Microsoft Cloud Services: Azure, Office 365, Exchange, Intune, etc.
- Experience in Active Directory, O365 Admin and Google Workspace experience in an enterprise setting
- Understanding of networking fundamentals (TCP/IP, VPN, QoS, VoIP, routing)
- Certifications in ITIL, MCSA/E, CCNA, Network+, Security+, A+
- Experience working with Windows Server 2019/2022 and virtualization technologies (Hyper-V, VMware)
- Experience supporting, troubleshooting, and deploying Windows 10 & 11 operating systems.
- Possess a basic understanding of networking principles and concepts and have experience troubleshooting common problems.
- Experience supporting MacOS
- Possess excellent documentation, attention to detail, time management, and prioritization skills.
- Bachelor’s degree in IT from a recognized university.
Who we are:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spik, Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
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