IT Technician

1 Month ago • All levels • IT & Infrastructure

Job Summary

Job Description

The Local IT Technician, based in the Tokyo office, will support the Regional Manager for operational activities in Tokyo and Taiwan. This role involves providing high-quality IT support to Ubisoft employees, acting as an expert resource, and collaborating with the Events Team. Responsibilities include on-site and remote hardware and software support, ensuring security best practices, setting up new employee environments, managing meeting room configurations, interacting with vendors, delivering training, and managing inventory. The technician will also support events by liaising between the Events and IT teams, managing IT and capture equipment setup, maintaining capture processes, and working with production studios. They will also manage the local infrastructure (server room) of these sites in collaboration with other IT Teams.
Must have:
  • Provide on-site and remote support for hardware and software.
  • Ensure the application of security team best practices.
  • Build and install new employee work environments.
  • Manage meeting room configurations.
  • Manage the local infrastructure (server room).

Job Details

The Local IT Technician will be based in Tokyo office and will act as the right hand of the Regional Manager for all Operational activities on the following scope: Tokyo and Taiwan.

The Local IT technician is responsible for the high quality and efficiency of the day-to-day operations supporting Ubisoft Employees and acts as an expert resource in areas of expertise.

He/She is also responsible for working closely with our Events Team to support the entire event based on these sites.

Responsibilities

The Local IT Technician will perform the following main and routine tasks:

  • Offer on-site support and remote support to end users on hardware (workstation and printing) and standard software’s (Windows OS, office pack)
  • Ensure Security team best practices application for workstation
  • Build and install the new employees work environment
  • Ensure proper meeting room configuration
  • Interact with external vendors regarding repair of hardware
  • Deliver one-on-one or group classroom technical training to employees
  • Gather employee satisfaction through ticket survey
  • Be proactive, identify and communicate potential improvement to its manager
  • Ensure follow-up on issues and requests
  • Manage inventory & Asset Management
  • Manage the local infrastructure (server room) of these sites in collaboration with other IT Teams.

In addition, he/she should also perform all the tasks related to support event and other business offices:

  • Be customer liaison between Events team and IT team
  • Work with Events Team on all things IT and Capture related
  • Work with IT Vendors and Partners to implement solutions and improve processes
  • Plan, track and manage the setup of each event (documentation, resources, timelines, shipping, responsibilities, etc.) Setup & Install IT Equipment (PC’s, Laptops, Network)
  • Setup & Install Capture Equipment (Game, Video, Audio)
  • Maintain Capture Process (Game, Face, Player Audio, Team Chat Audio)
  • Work with Production Studios to obtain and test build capture
  • Manage build installations (PC, Xbox, PlayStation, Switch, etc.)

Similar Jobs

Techland - Junior IT Helpdesk Specialist

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
2 Months ago
Keywords Studios - IT Support Manager/Lead

Keywords Studios

Silesian Voivodeship, Poland (Hybrid)
2 Months ago
Hawkeye Innovations - IT Support Coordinator

Hawkeye Innovations

Atlanta, Georgia, United States (Hybrid)
2 Months ago
[x]cube LABS - IT Infrastructure Consultant

[x]cube LABS

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
Evolution  - IT Support Specialist

Evolution

Bucharest, Romania (On-Site)
4 Days ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Tokyo, Japan

Google - Data Center Facilities Engineer, Electrical (English, Japanese)

Google

Inzai, Chiba, Japan (On-Site)
6 Months ago
Cygames - 3DCG / Game / Cross-Adjustment Work / Tokyo

Cygames

Shibuya, Tokyo, Japan (On-Site)
1 Month ago
binance - Licensing & Operations Specialist, Japan

binance

Tokyo, Japan (Hybrid)
3 Weeks ago
Cygames - Animation Designer

Cygames

Saga, Saga, Japan (On-Site)
1 Month ago
The Walt Disney Company - Quality Assurance Manager, Business Technology

The Walt Disney Company

Minato City, Tokyo, Japan (On-Site)
4 Months ago
Spellbrush - AI Anime Researcher

Spellbrush

Tokyo, Japan (On-Site)
3 Months ago
appier - Technical Solution Engineer - MMP

appier

Tokyo, Japan (On-Site)
1 Month ago
Salesforce - Project Manager

Salesforce

Tokyo, Japan (Remote)
4 Months ago
Extreme Inc. - 【Game Machine】Planner / Tokyo

Extreme Inc.

Tokyo, Japan (On-Site)
2 Months ago
Mendix - Business Development Representative Intern (Japan)

Mendix

Tokyo, Japan (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

IT & Infrastructure Jobs

Assist software  - Oracle NetSuite Senior IT Support

Assist software

(Remote)
2 Months ago
bytedance - IT Support Engineer

bytedance

State Of São Paulo, Brazil (On-Site)
2 Months ago
Power Integrations - IT System Software Development Manager (Semiconductor)

Power Integrations

Pasig, Metro Manila, Philippines (On-Site)
9 Months ago
Rippling - Implementation Specialist, IT

Rippling

United States (Remote)
2 Months ago
Wolters Kluwer - IT Support Engineer

Wolters Kluwer

Chennai, Tamil Nadu, India (On-Site)
1 Month ago
level ai - IT Support Engineer

level ai

Noida, Uttar Pradesh, India (Hybrid)
10 Months ago
ISG - IT Service Management Manager

ISG

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Open Systems Technologies - System Developer Industrial IT

Open Systems Technologies

Luleå, Norrbotten County, Sweden (On-Site)
1 Week ago
PwC - IT Service Manager – Finance-Focused

PwC

Prague, Czechia (On-Site)
1 Month ago
Siemens  - IT Service Operator - ALM

Siemens

Pune, Maharashtra, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Kyiv, Kyiv City, Ukraine (On-Site)

Malmö, Skåne County, Sweden (Hybrid)

Cary, North Carolina, United States (Hybrid)

Cary, North Carolina, United States (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Toronto, Ontario, Canada (Hybrid)

Paris, Île-de-France, France (Hybrid)

View All Jobs

Get notified when new jobs are added by Ubisoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug