IT Technician

2 Weeks ago • All levels

Job Summary

Job Description

The Local IT Technician, based in the Tokyo office, will support the Regional Manager across operational activities in Tokyo and Taiwan. This role focuses on high-quality, efficient daily operations, supporting Ubisoft employees and acting as an expert resource. Responsibilities include on-site and remote support for hardware and software, ensuring security best practices, setting up new employee environments, managing meeting room configurations, interacting with vendors, providing training, managing inventory, and managing local infrastructure. The technician will also support events by liaising between teams, implementing solutions with vendors, and managing event setups, including IT and capture equipment installation and maintenance.

Must have:

Provide on-site and remote IT support for hardware and software.
Ensure security best practices for workstations are applied.
Set up and install new employee work environments.
Manage and configure meeting rooms effectively.
Manage local infrastructure in collaboration with other IT teams.

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Job Details

The Local IT Technician will be based in Tokyo office and will act as the right hand of the Regional Manager for all Operational activities on the following scope: Tokyo and Taiwan.

The Local IT technician is responsible for the high quality and efficiency of the day-to-day operations supporting Ubisoft Employees and acts as an expert resource in areas of expertise.

He/She is also responsible for working closely with our Events Team to support the entire event based on these sites.

Responsibilities

The Local IT Technician will perform the following main and routine tasks:

Offer on-site support and remote support to end users on hardware (workstation and printing) and standard software’s (Windows OS, office pack)
Ensure Security team best practices application for workstation
Build and install the new employees work environment
Ensure proper meeting room configuration
Interact with external vendors regarding repair of hardware
Deliver one-on-one or group classroom technical training to employees
Gather employee satisfaction through ticket survey
Be proactive, identify and communicate potential improvement to its manager
Ensure follow-up on issues and requests
Manage inventory & Asset Management
Manage the local infrastructure (server room) of these sites in collaboration with other IT Teams.

In addition, he/she should also perform all the tasks related to support event and other business offices:

Be customer liaison between Events team and IT team
Work with Events Team on all things IT and Capture related
Work with IT Vendors and Partners to implement solutions and improve processes
Plan, track and manage the setup of each event (documentation, resources, timelines, shipping, responsibilities, etc.) Setup & Install IT Equipment (PC’s, Laptops, Network)
Setup & Install Capture Equipment (Game, Video, Audio)
Maintain Capture Process (Game, Face, Player Audio, Team Chat Audio)
Work with Production Studios to obtain and test build capture
Manage build installations (PC, Xbox, PlayStation, Switch, etc.)