IT Technician

2 Minutes ago • 2 Years + • IT & Infrastructure

Job Summary

Job Description

The Local IT Technician at Ubisoft's Tokyo office will support employees in Tokyo and Taiwan, ensuring high-quality day-to-day IT operations. This role involves providing on-site and remote hardware and software support, managing work environments, and maintaining meeting room configurations. The technician will also be crucial in supporting events, collaborating with the Events Team and IT vendors to plan, set up, and manage IT and capture equipment for various events, including game, video, and audio capture processes.

Must have:

Offer on-site and remote support to end users on hardware and standard software.
Ensure Security team best practices application for workstation.
Build and install new employees work environment.
Ensure proper meeting room configuration.
Interact with external vendors regarding hardware repair.
Deliver one-on-one or group technical training to employees.
Gather employee satisfaction through ticket survey.
Be proactive, identify and communicate potential improvements.
Ensure follow-up on issues and requests.
Manage inventory & Asset Management.
Manage the local infrastructure (server room).
Be customer liaison between Events team and IT team.
Work with Events Team on all things IT and Capture related.
Work with IT Vendors and Partners to implement solutions and improve processes.
Plan, track and manage the setup of each event.
Setup & Install IT Equipment (PC’s, Laptops, Network).
Setup & Install Capture Equipment (Game, Video, Audio).
Maintain Capture Process (Game, Face, Player Audio, Team Chat Audio).
Work with Production Studios to obtain and test build capture.
Manage build installations (PC, Xbox, PlayStation, Switch, etc.).

Good to have:

Knowledge of multimedia equipment

Perks:

Flexible working policy
Work-life balance

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

ms-office

communication

game-texts

networking

microsoft-office

Job Details

JOB DESCRIPTION

The Local IT Technician will be based in Tokyo office and will act as the right hand of the Regional Manager for all Operational activities on the following scope: Tokyo and Taiwan.

The Local IT technician is responsible for the high quality and efficiency of the day-to-day operations supporting Ubisoft Employees and acts as an expert resource in areas of expertise.

He/She is also responsible for working closely with our Events Team to support the entire event based on these sites.

Responsibilities

The Local IT Technician will perform the following main and routine tasks:

Offer on-site support and remote support to end users on hardware (workstation and printing) and standard software’s (Windows OS, office pack)
Ensure Security team best practices application for workstation
Build and install the new employees work environment
Ensure proper meeting room configuration
Interact with external vendors regarding repair of hardware
Deliver one-on-one or group classroom technical training to employees
Gather employee satisfaction through ticket survey
Be proactive, identify and communicate potential improvement to its manager
Ensure follow-up on issues and requests
Manage inventory & Asset Management
Manage the local infrastructure (server room) of these sites in collaboration with other IT Teams.

In addition, he/she should also perform all the tasks related to support event and other business offices:

Be customer liaison between Events team and IT team
Work with Events Team on all things IT and Capture related
Work with IT Vendors and Partners to implement solutions and improve processes
Plan, track and manage the setup of each event (documentation, resources, timelines, shipping, responsibilities, etc.) Setup & Install IT Equipment (PC’s, Laptops, Network)
Setup & Install Capture Equipment (Game, Video, Audio)
Maintain Capture Process (Game, Face, Player Audio, Team Chat Audio)
Work with Production Studios to obtain and test build capture
Manage build installations (PC, Xbox, PlayStation, Switch, etc.)

QUALIFICATIONS

Skills:

Great sense of customer service
Good listening and communication skills
Good organizational skills
Ability to make decisions quickly
Ability to work autonomously
Ability to work effectively in a fast-paced changing environment
Great team spirit

Knowledge:

Fluent Japanese skills (spoken and written)
Intermediate English skills (spoken and written)
Expertise in PC and laptop support and latest hardware news
Excellent knowledge of Microsoft operating systems
Excellent knowledge of the Microsoft Office suite
Good knowledge of printing materials
Good knowledge of networking, cabling
Knowledge of multimedia equipment is an asset

Training & Relevant Experience:

College diploma in Information Technology, or equivalent experience.
2+ years of experience in technical support to end users.

Hybrid: We are committed to promoting a flexible working policy, as we value in-person interaction and collaboration. Our hybrid work model includes a minimum of 3 days a week in our Tokyo office and the remaining 2 days working from home.