Service Delivery Manager

Job Title

Job Description

Job title:

Service Delivery Manager, Emergency Care

Your role:

Job Summary

Responsible for Service & Solution delivery performance management, including financial, operational performance, productivity, and solution delivery performance. Responsible for program management of structural business improvement programs in service & solution delivery including inventory, DEFOA, productivity, process and other areas as identified. Also leads the PMO for the Service & Solution Delivery organization

Key Areas of Responsibilities

• Identifies areas of professional services, solution & service delivery improvement

• Monitor, measure, analyze and report the actual performance against targets to ensure the agreed objectives / commitments will be met

• Defines KPI, dashboard and analytics requirements to manage performance of the services, solution & service delivery business

• Request for / suggest improvements, bringing performance back on track considering an integrated perspective, contributing to cross-function / cross-business collaboration

• Support colleagues, markets and/or partners to improve business performance.

• Collaborate with senior management, functional peers, business/functions, other company divisions or units, or customers and the company to solve business challenges.

• Report and communicate results & achievements towards stakeholders following regular channels such as MPRs, QPR, Performance Dashboards at the services, solution & service delivery function level

• Execute the necessary process to maintain the repair license and act as a liaison with the authority

You're the right fit if:

A qualified candidate would

• Typically requires a Bachelor’s degree in a position-relevant program (data science, business, finance, process improvement or engineering)

• Has > 5 years of experience in Medical Device industry, of which with minimum 3 years within technical field such as service, repair or engineering domain.

• Demonstrates good understanding of Defibrillator and other Emergency Care product, including its technical and mechanical features

• Possesses position-relevant certifications and qualifications to act as registered representative for Medical Equipment Repair license towards respective authorities in Japan.

It would be a huge advantage if the candidate

• Has experience in obtaining medical equipment licenses for a newly established legal entity and maintaining it thereafter.

• Can build and own Quality Management System process, documentations and requirements

• Is able to design and prepare the optimal organizational setup of Services & Solutions Delivery, depending on the business expansion progress of coming years

Language: Japanese (Native level), English (Business Level)

募集要項：

【契約期間】期間の定めなし 

【試用期間】試用期間あり（原則として入社日より6ヶ月）

【業務内容】（雇入れ直後）上記のとおり（変更の範囲）会社の定める業務

【就業場所】（雇入れ直後） 本社（麻布台ヒルズ）（変更の範囲）会社の定める就業場所

【就業時間】9:00-17:30　休憩時間：原則として12:00-13:00  

【休日】毎週土曜日（所定休日）、日曜日（法定休日）、国民の祝日、年末年始（12月29日-1月4日） 

【休暇】初年度有給休暇　最大20日間（2年度～5年度 20日／6年度以降 25日 付与）、CareLeave（年間10日間）、Sick Leave（年間最大30日間）ほか 

【時間外労働】あり 

※ただし、管理職での採用の場合は、残業代は支給対象外（深夜勤務手当、休日深夜勤務手当の支給はあり） 

【給与】基本給　年収700～1000万円　ご経験により考慮します 

【賞与】インセンティブ 20%

※インセンティブは毎年3月に支給。（会社業績、部門業績、個人評価によって変動あり） 

※年度途中入社者は対象期間中日割計算あり 

【手当】通勤手当の支給なし（交通費実費支給）

【加入保険】社会保険（厚生年金保険、健康保険）・労働保険（雇用保険、労災保険） 

【退職金制度】退職一時金および確定拠出年金の2本立て 

【研修制度】 国内・オランダ・シンガポールでの装置、技術研修、作業資格取得支援体制あり

【社内公募制度あり】社内でのキャリアチェンジを推進する制度として社内公募制度の体制あり 

【その他】PhiliFlexポイント：72,000 ポイント（1ポイント＝1円） 

About Philips
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.