Job Summary

Job Description

Junior IT support role at Nintendo, requires basic IT knowledge and troubleshooting skills. Must have strong customer service and communication skills.

Must have:

IT Support
Windows 11
Troubleshooting
Customer Service

Good to have:

Office 365
Remote Support
IT Infrastructure
Network Support

Perks:

Nintendo Culture
Team Environment

6 skills required

required for this role

Add these skills to join the top 1% applicants for this job

Job Details

Level up!

Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks.

At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world.

Tasks

First-level user support: responding to user requests by tickets, telephone, email, MS Teams and/ or in-person
Troubleshooting with users in compliance with service requirements and existing procedures
Daily operation of IT production (backup, system monitoring)
IT assets management (software update, workstation configuration, Proxy, etc.)
Preparing workstations (unpacking, imaging, configuration, upgrade, etc.)
Managing technical incidents with manufacturers (standard exchange, replacement of defective parts, etc.)
Supporting network (patch, cabling, installation of switches, Wifi...) and configuring smartphones

Requirements

Trained to Bac +2 level, beginner or with a first successful experience in an IT department
Knowledge of the general operation of computer systems and workstations (MS Windows 11, Office 365, Exchange/Outlook, WSUS...) and remote support tools
Knowledge of an IT infrastructure (AD, Exchange, TCP-IP,.)
Service-minded and customer-oriented
Ready to integrate into a team with a good ability to adapt and be autonomous
Respectful of existing guidelines, procedures and hierarchy
Professional English level

Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation.

* With this job advertisement, we would like to encourage people of all genders to apply. Therefore, we refrain from explicitly mentioning any gender. Our company is opposed to gender-based discrimination, as well as discrimination based on other legally protected characteristics.