Forms Programming Specialist

Description

• Assist customers with forms related requests, questions, and issues via phone and email. Return voicemail messages from customers.
• Follow-up with customers throughout all stages of requests. 
• Assist customers with installing and testing updates containing form changes.
• Accurately log all interactions with customers, sales reps, and third parties into internal CRM program.
• Learn and understand custom internal forms programming tools and language to effectively assist customers with forms.
• Program new forms and update existing forms programming using designated internal programs
• Revise existing legally reviewed forms to comply with current federal and state regulations and create new forms for review.
• Test new forms and updated existing form programming using designated internal programs
• Utilize a variety of resources to solve problems effectively and expediently.
• Keep internal resources updated when relevant.
• Act as a resource for other employees by answering questions posed via Slack.
• Actively participate in company meetings, workshops, or smaller group meetings, and provide feedback and input as part of the overall team. Assist with providing training to other departments as needed.
• Communicate feedback and suggestions to management and other departments, including specific customer requests and program suggestions.
• Keep informed of federal and state regulations that impact the programming of forms.
• Maintain and preserve an appropriate standard of confidentiality.
• Perform additional responsibilities as assigned. 

• Above average customer service skills.
• The motivation to succeed in a team-oriented environment, while also working independently.
• Time management and multitasking skills.
• Attention to detail.
• Strong written and verbal communication.
• Critical thinking skills.
• Adaptability to change and natural troubleshooting abilities.
• Preferred: Experience in Microsoft and Adobe programs.