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Executive- Customer Service

Maharashtra, India (On-site)

Executive- Customer Service

2 Months ago • 1-3 Years • Customer Service

About the job

4 skills required for this role

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communication

innovation

presentation-skills

Job Description

Dun & Bradstreet seeks a Customer Service Executive with 1-3 years of experience, excellent communication skills, and a passion for client satisfaction. This role involves building relationships, understanding customer needs, processing requests, and delivering accurate information.

Must have:

Excellent Communication
Client Relationship
Data Understanding
Report Preparation

Good to have:

Presentation Skills
Stakeholder Management
Global Corporate
Team Collaboration

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Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

Location: Turbhe, Navi Mumbai

Payroll: Partner's Payroll

Key Skills: Excellent business communication, Presentation skiils

Key Responsibilities

Builds and maintain excellent client connect.
Understand the requirement of the customer to undertake processing of the request.
Liaising with stakeholders of D&B to facilitate the information flow for preparation of reports.
Partners effectively build connect with domestic and international D&B stakeholders to build better synergy and ensure optimal customer satisfaction.
Ensure highest levels of controls and compliances are adhered to while meeting fulfillment of reports
Understanding the datapoints in the report to address queries of the customer and provide correct substantial, accurate and satisfactory explanation/response to the customer.
Create an atmosphere of trust and transparency within the team

Key Requirements

Graduate or post-graduation with 1-3 years of relevant experience
Good communication skills
Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
Create an environment orientated to trust, open communication, creative thinking & cohesive team effort

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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