Ticket Seller|Part-time| Chartway Arena @ Old Dominion University

9 Months ago • All levels • Customer Service

Job Summary

Job Description

Sell event tickets, work customer service windows, answer phone inquiries, and provide excellent customer service.

Must have:

Cash Handling
Customer Service
Communication Skills
Computer Knowledge

Good to have:

Sales Experience
Attention to Detail
Flexible Schedule
Work Independently

Perks:

401(k) Savings
Paid Time Off

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required for this role

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Job Details

Overview:

This is a front-line customer service position for Chartway Arena and ODU Athletic events. Ticket Sellers assist customers in person at the arena and ODU Athletic facilities in addition to handling phone calls. Transactions typically include ticket sales (working through customer seating and price requests, cash handling, credit card processing, using a computer), will call functions (locating tickets, researching confirmation details), and customer inquiries (understanding policies and procedures, providing accurate information, researching answers and transactions) while providing a high-level of customer service.

This role will pay an hourly wage of $17.00.

Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

Responsibilities:

Selling Event Tickets to Patrons.
Working Customer Service Windows.
Working Will Call Windows.
Answering phone inquiries.
Working Chartway Arena events and ODU Football/Basketball/Volleyball/Soccer/Baseball games.
Reconcile daily sales.
Display outstanding customer service to all patrons.
Provide accurate Chartway Arena and ODU Athletic information to patrons.
Other duties and responsibilities assigned.

Qualifications:

Cash Handling Experience.
Prior sales and customer service experience preferred but not necessary.
Strong communication skills.
Basic computer knowledge.
Attention to detail.
Ability to work a flexible schedule including evenings and weekends.
Must show ability to be on time.
Ability to work independently and under pressure.

Vaccination Statement:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.