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Business Product Manager/Product Expert - Operational Efficiency

Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)

Business Product Manager/Product Expert - Operational Efficiency

2 Months ago • 5 Years + • Operations

About the job

2 skills required for this role

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scalability

cross-functional

Job Description

OKX is looking for a Business Product Manager/Product Expert to improve operational efficiency. Must have experience in operations management, customer service, and large ticket volumes. Strong communication and collaboration skills are crucial.

Must have:

Operations Management
Customer Service
Large Ticket Volumes
Problem Solving

Good to have:

Cross Team Collaboration
Process Optimization
Data-Driven Insights
Tool Integration

Perks:

Hybrid Work
Meal Allowance

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Who We Are:

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

Job Responsibilities

Collaborate with Compliance Product & Operations, Customer Service, and other cross-functional teams to streamline processes, reduce bottlenecks, and drive continuous operational efficiency improvements.
Identify inefficiencies in current workflows and develop innovative solutions to optimize cross-team operations.
Take a user-centric approach to identify potential touchpoints in customer service and operations, collaborating with relevant teams to enhance these areas and ensure a seamless user experience.
Design and implement strategies for operational efficiency improvements, focusing on automation, process refinement, and tool optimization.
Lead initiatives to improve operational scalability, ensuring systems and processes evolve with business growth.
Analyze operational performance metrics and leverage data-driven insights to drive continuous improvement initiatives.
Collect feedback from internal stakeholders to identify pain points and areas for enhancement, developing actionable, solution-focused outcomes.
Oversee the integration and deployment of new tools or updates to existing systems, with the goal of improving team productivity and workflow efficiency.
Ensure that customer experience remains a top priority while optimizing operational efficiency.

Job Requirements

Prior experience in working with operation teams with large ticket volumes
Fluency in English
Excellent problem solving skills
Good cross team communication and collaboration skills
More than five years of work experience in operations management and customer service products
Bachelor degree or above, more than 3 years of product manager experience

Why Join Us?

Competitive remuneration package (Basic Salary + Yearly Bonuses).
Meal Allowance up to RM 500/month
Monthly Team Building
RM 2500 Benefits per annum (Training & Wellness)
Hybrid work arrangements
Convenient workplace (5 minutes walk from MRT TRX).
Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
Employee engagement, recognition and appreciation program.
Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

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