Accounting Customer Success Manager

Campfire is a next-gen core accounting platform for modern mid-market finance teams, replacing legacy ERPs with automation. As an Accounting Customer Success Manager, you will be a full-time member of the Customer Experience team, driving ongoing adoption and support for Campfire customers. This involves understanding their accounting software needs, providing post-go-live support to help them achieve business goals, and serving as an accounting subject matter expert and primary point of contact.

Must Have

• Serve as an Campfire accounting subject matter expert for our customers to provide training sessions to ensure users are proficient with the software.
• Serve as the primary point of contact for assigned customers.
• Collaborate with product and engineering teams to communicate customer bugs and feature requests.
• Develop and maintain account management and support best practices and documentation.
• 2+ years of experience in accounting audit, accounting or finance.
• Strong technical aptitude and ability to quickly learn new software platforms.
• Intermediate-level Microsoft Excel/Google Sheets skills.
• Bachelor's degree or equivalent experience in a relevant field.

Good to Have

• At least 1 year of experience in an implementation, solutions, support or customer success role.
• Highly proactive, adaptable, and capable of working in a fast-paced environment.
• Excellent attention to detail and ability to work under tight deadlines.
• Exceptional communication and interpersonal skills.
• Problem-solving mindset with the ability to translate customer needs into practical solutions.
• A growth mindset with a focus on continuous improvement.

Perks & Benefits

• Offers Equity

Our Story

Campfire is a next-gen core accounting platform built for modern mid-market finance teams. We help them close fast and scale even faster. Our platform replaces outdated legacy ERPs and manual accounting processes with automation-driven solutions that simplify and accelerate finance workflows. In the past year alone, we have grown 10x, driven by strong customer demand and a product that delivers real results for accounting & finance teams. As we prepare for our upcoming Series A fundraise, we are scaling quickly and building the future of finance by giving teams the clarity, control, and strategic visibility they need to lead with confidence.

Position Overview

As a full-time member of our Customer Experience team, you will play a critical role in driving ongoing adoption and support for Campfire customers. You'll work closely with existing customers to understand ongoing accounting software needs and provide post- go live support to help them achieve their accounting and business goals. You will report to the Head of Implementation & Customer Success as part of this role.

Key Responsibilities:

• Serve as an Campfire accounting subject matter expert for our customers to provide training sessions to ensure users are proficient with the software.
• Serve as the primary point of contact for assigned customers.
• Collaborate with product and engineering teams to communicate customer bugs and feature requests.
• Develop and maintain account management and support best practices and documentation.

Experience:

• 2+ years of experience in accounting audit, accounting or finance. Strong preference for candidates with experience in an in-house or public accounting role.
• Bonus: at least 1 year of experience in an implementation, solutions, support or customer success role
• Strong technical aptitude and ability to quickly learn new software platforms
• Intermediate-level Microsoft Excel/Google Sheets skills
• Bachelor's degree or equivalent experience in a relevant field

Personal Attributes:

• Highly proactive, adaptable, and capable of working in a fast-paced environment.
• Excellent attention to detail and ability to work under tight deadlines.
• Exceptional communication and interpersonal skills.
• Problem-solving mindset with the ability to translate customer needs into practical solutions
• A growth mindset with a focus on continuous improvement.