Activations Administrator

Overview

Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.

Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions.

How do they use it?

• Media outlets add a little magic to their coverage with our stats and graphics packages.
• Sportsbooks can offer better predictions and more accurate odds.
• The world's top coaches are known to use our data to make critical team decisions.
• Sports commentators can engage with fans on a deeper level, using our stories and insights.

Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.

We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!

Our teams of technical experts specialize in harnessing live sporting data, using advanced cloud technologies, Java, JavaScript and Python. It is these tech teams that enable us to extract patterns through AI and Machine Learning and deliver our insights via APIs. In short, they turn complex data into magical experiences with cutting-edge technology.

Responsibilities:

As a Stats Perform Activations Administrator you will be the engine room of Stats Perform, responsible for the activations and deactivations of all clients, large and small. You will work across our whole range of products that service clients in the Betting, Media and Team Performance space, working closely with our Sales and wider Customer Operations teams.

In this role, you will be expected to promptly process, troubleshoot and respond to all activation queries and tasks within your designated shift. You will be supported by a Team Lead, Shift Leads and Senior team members that will provide additional product and process coaching throughout.

Required Qualifications :

• Provide activation support & oversight for urgent issues
• Coordinating closely with Customer Operations and other teams within the business where escalations required.
• Provide clear customer focused communication during their product onboarding
• Become product experts; be able to activate and troubleshoot the range of Stats Perform products
• Assist with project work that impacts the wider business to improve internal processes.
• Make data driven process improvement suggestions
• Ability to understand and follow various complex processes involving a range of different tools.
• Able to not only follow a process but understand the thinking behind it and how improvements could possibly be made.
• Excellent oral and written communication skills
• Ability to multi-task & establish priorities in a fast-paced environment
Be flexible with your shifts, available to work into the evening (and occasional weekends)

Desired Qualifications:

• A real passion for sport, particularly Soccer & Cricket
• Proficient in Office 365 (Word, PowerPoint, Excel, Power BI)
• Familiar with Salesforce
• Basic understanding of Python

Why work at Stats Perform?

We love sports, but we love diverse thinking more!

We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.

We take care of our colleagues

We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, ‘No Meeting Fridays,’ and flexible working schedules.

We pull together to build a better workplace and world for all.

We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.

Diversity, Equity, and Inclusion at Stats Perform

By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.

With increased diversity comes increased innovation and creativity. Ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.