Technical Engagement Manager - International

Scale’s Generative AI business unit is a little more than one year old and is currently seeing historic levels of growth. We are seeking highly organized and detail-oriented engagement managers to liaison with some of the model builders we work with and ensure that we deliver best in class experience to clients we work with. The ideal candidate will have strong program management experience. Bonus points if you have worked on Big Tech accounts. 

Please note that this is a 12-month contractual position, fully remote, based in India

Primary Responsibilities:

• PgM 
• Support & lead ad hoc operational and reporting projects
• Build reports on delivery KPIs and ensure that changes are tracked and reported against
• Help the team to get to decisions and ensure that these are being managed centrally and all the right stakeholders are in the know.
• Highlight any deviations in operational process, fix if necessary independently working with the engagement managers.
• Build PRDs and work cross functionally with engineering teams to set up new features that would allow us to get better at AHT and the quality of data that we deliver.
• Invoice Generation:
• Track all data requests from the client account. Maintain spreadsheets with all relevant details. 
• Support preparation of accurate invoices for services rendered.
• Ensure invoices comply with company policies and customer requirements.
• Reconcile payment discrepancies and resolve billing issues with customers.
• Maintain accurate customer billing information and update records as needed.
• Reporting:
• Build & execute scripts to draw insights from the available data.
• Generate regular billing and invoice reports for management review.
• Analyze billing data & average handling time to identify trends and potential areas for improvement.

Qualifications:

• Experience:
• 4-6 years of total work experience with advanced coding experience
• Must be proficient with spreadsheets (i.e ability to run complex analysis and debug formulas)
• Skills:
• Strong attention to detail.
• Excellent organizational and time management skills.
• Effective written and verbal communication skills for cross functional interaction.
• Ability to work independently and meet deadlines.
• Bonus points if proficient in SQL
• Education:
• Bachelor's degree in Computer Science,  Business administration, or a related field is preferred.
• Relevant certifications (e.g. program management certifications) are a plus.

This is an hourly contract position paying ~ 2,000 - 2,100 INR per Hour (40+ hours a week) - 12 month long contract