AI Project PM/PMO (Sales DX/CRM Strategy)

About PayPay

Since its service launch in 2018, PayPay, a fintech company that has surpassed 70 million users in approximately 7 years, is composed of diverse members from about 50 countries and regions.

OUR VISION IS UNLIMITED_

We believe that a clear vision is not necessary to create a future beyond our imagination. PayPay is always committed to the Day 1 stance, realizing a vision (future) that no one can imagine. We are looking for colleagues who are passionate about promoting cashless payments in Japan and establishing a financial life platform using them, by proactively tackling this grand vision, refining products at an overwhelming speed that cannot be imitated by other companies, discovering challenges themselves, and collaborating with others to create new value.

About the Job

▼Introduction to the Sales Strategy Division

PayPay's Sales Strategy Division has the mission of "maximizing PayPay's corporate value by guiding sales to achieve business goals with merchants," and plays a hub function that optimally connects business and sales.

▼Background of Recruitment

With rapid business growth, PayPay is constantly evolving its service specifications and developing new solutions. In line with this, updating the sales domain is essential, and we have positioned the advancement of sales through AI and strengthening digital touchpoints with merchants as important themes, promoting system development and business implementation projects.

To further accelerate these projects and strongly promote future in-house development, we aim to strengthen our organization. We are looking for colleagues who will challenge various initiatives with us and create the future of PayPay's sales together.

▼Introduction to the Department

The CRM Planning Department, where this position is assigned, has the mission of supporting the advancement of the sales division and accelerating business growth through AI utilization, promotion of data-driven sales, and UI/UX design. It plays a highly important role in driving overall cross-company AI utilization projects as a PM or PMO.

We are promoting CRM/SFA related projects, mainly in the following areas, from the standpoint of PM or PMO:

① Sales advancement through AI x data-driven sales promotion for enterprise sales

② Construction of B2B digital sales infrastructure and advancement of merchant experience

③ Realization of a command center through SMB field sales x digital

【Specific Job Responsibilities】

You will be broadly responsible for everything from strategy formulation to project management for AI-driven sales advancement.

• Project progress management/reporting
• Issue/point of discussion organization
• Business requirements definition
• System development resource adjustment
• Vendor management
• UI/UX consideration

【Recent Project Examples】

• AI x Data-Driven Sales: Advancing sales experience for enterprise sales using AI
• B2B Marketing Infrastructure Construction: Building a marketing infrastructure to improve engagement with SMB/individual stores and sustain UP/X-Sell
• AI Command Center Concept: Building an AI analysis/management infrastructure to optimize actions for visiting sales

▼Attractiveness of this Position

• Lead company-wide AI projects: You can be a central member in building PayPay's future system infrastructure by collaborating with many internal departments.
• Experience AI implementation: System releases and development plans are underway for FY2025, allowing you to experience the process of AI being implemented in operations firsthand and further advance it.
• Sense of contribution to business growth: There is a lot of collaboration with business divisions, and you can feel the rewarding sense of contributing to PayPay's business growth through system considerations aimed at improving the merchant experience.

▼Related Content

• Sales Strategy Division leading the realization of data-driven sales
• The role of the Sales Strategy Division is a navigator. Drawing a roadmap to achieve business goals and maximize corporate value

Required Experience/Skills

• System development project PM/PMO experience
• SFA/CRM related business experience
• Presentation/Facilitation skills
• Presentation material creation skills
• Intermediate Excel or higher (VLOOKUP/PIVOT tables)
• Business use experience with generative AI like ChatGPT

Desirable Experience/Skills

• AI related project experience
• Salesforce certification
• Consulting business experience

What PayPay Looks for in People

• Those who fit PayPay 5 senses

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Treatment and Conditions

Employment Type

• Full-time employee

Work Location

• Hybrid Workstyle (office, home, or satellite office for remote work)
• You will work from the office/remotely according to the rules and work instructions of your affiliated organization.
• The use of satellite offices is subject to the rules of your affiliated department.

Working Hours

• Super Flex System (no core time)
• Principle: 9:00 AM - 5:45 PM (7 hours 45 minutes actual work + 1 hour break)

Holidays

• Saturdays, Sundays, public holidays, year-end and New Year holidays, and company-designated days

Leave (Statutory Leave and Company Benefits)

• Annual paid leave (14 days in the first year, prorated according to the month of joining. Usable from the date of joining)
• Personal leave (5 days granted annually / 3 or 5 days granted in the first year depending on the month of joining)
• This is PayPay's unique special paid leave system, which can be used for illness/injury/appointments of yourself/family/pets, etc.

Salary

• Annual salary system (including some fixed overtime pay)
• Determined according to our company regulations based on experience, skills, performance, and contribution
• Reviewed once a year
• Special bonus (incentive) paid once a year based on company performance and individual contribution
• Overtime work allowance, late-night work allowance available

Benefits

• Social insurance (health insurance, employee pension, employment insurance, worker's accident insurance)
• Defined contribution pension plan

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Other Information:

• PayPay Inside-Out (Corporate Blog) /JP
• PayPay Inside-out (Corporate Blog) /ENG
• PayPay Product Blog /JP
• PayPay Product Blog /ENG

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