Applications and Workflow Consultant I

Intelerad is a leading global provider of enterprise imaging solutions. Our team which includes personnel in the United States, Canada, India, the United Kingdom and Australia are united in our mission to advance the future of medical imaging with a unified architecture that connects physicians and clinical staff across departments and borders.

We are seeking an Applications & Workflow Consultant I who is responsible for successfully conducting Applications and Workflow analysis, training and optimization for Radiology and/or Cardiology Healthcare IT solutions.  The role will require current and future state Workflow Analysis, designing of future Workflow, determining applications optimization and configuration needs based on best practice methodologies and development and delivery of training plans for clinical and technical healthcare IT customer stakeholders including both super users and end users.  This role will identify, file and follow-up on product features and issue requests associated with project implementations and be proactively involved in change management processes related to customer projects.

The focus and mission of this role is to deliver analysis, planning and implementation of workflow design and consulting as required and planning and delivery of training to customers so that they achieve the desired results at all stages of their journey with our products, realizing the full value of our software and services. 

Responsibilities 

• Conduct Current State Workflow Analysis (as required) 
• Design Future State Workflow (including System Workflow and Department Process Workflow) 
• Determine application optimization within the department and provide the customer with Best Practice methodologies 
• Analyze unique configurations of customer sites and customize processes and training accordingly 
• Develop training plans and documentation         
• Coordinate and provide Super User application training 
• Ensure that course completion certificates are supplied to customer sites in a timely manner 
• Ensure that all Super Users can train customer End Users and understand any unique customer site requirements  
• Provide Application Training and support to other staff from other groups as required 
• Identify, File and Follow-up Product Features and issue requests during implementation 
• Proactively involved in change management processes related to implementations 
• Managing multiple projects at one time. 
• Adapting and meeting the expectations of challenging customers. 
• When required, participate in discovery calls for scoping new projects. 
• Work collaboratively with the team as well as other teams within the organization.