DICOM/PACS Technical Implementation Specialist I

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. 

We are seeking an PACS Technical Implementation Specialist (level 1) with DICOM experience who is responsible for providing technical and workflow implementation services for Radiology Healthcare IT solutions. The role will require a range of technical services, including but not limited to, system integration, system configuration, workflow analysis and design, testing and troubleshooting system setups and facilitation and support of system go-lives. Acting as a key customer-facing representative, the Technical Implementation Specialist will ensure that Intelerad solutions are configured, tested, and operational to meet client needs and align with best practices. This role will work closely with Project Management and Applications and Workflow resource and involve collaboration with cross-functional teams, on-site client engagement, training delivery, documentation, troubleshooting, and proactive participation in change management and escalation processes. The goal is to ensure clients realize the full value of our solution at every stage of their journey.

Responsibilities

• Collaborate with clients to assess needs, design Picture Archiving and Communication Systems (PACS) DICOM workflows, and define system configurations that align with clinical and operational goals.
• Provide remote system administration and perform integrating PACS with DICOM standards configuration, deployments and upgrades remotely for customers.
• Providing basic support and services to Implementation staff and external customers for DICOM integrations communications, and integrations workflow design, database changes or troubleshooting
• Collaborating with clinicians and IT staff to optimize workflows and ensure that PACS and DICOM interfaces are used effectively to improve patient care. 
• Validate solution operability including network connectivity and third-party integrations; troubleshoot and resolve technical and workflow issues both remotely and on-site.
• Working with Project Management to complete system integration and functionality checks
• Deliver training to end users and administrators and create supporting materials to facilitate successful adoption of new workflows and features.
• Guide clients through go-live and post-go-live phases, ensuring smooth transitions and optimal use of Intelerad solutions.
• Participate in technical discussions / calls and provide regular status updates with customers and third-party vendors.
• Document configurations, workflows, and architecture changes in collaboration with project managers.
• Participate in post-implementation reviews and share insights with internal teams to support continuous improvement.
• Provide workflow and product expertise to internal teams, including support, training, and specialist liaison functions.
• Travel is rare but may be required within specified region to support on-site implementations and client engagement.
• Perform other duties as required to support the success of implementation projects and the wider business.

The base pay for this position ranges from $67,250/year to $90,000/year CAD within any geographic market in Canada. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered.  Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits.