Associate Triage Analyst
Job Description
- Experience analyzing data from within a large data set
- Experience in Customer Service
- Experience working or being on a team
- Experience with Microsoft Excel, as well as entire Microsoft Office Suite
- Competitive compensation
- Comprehensive benefits
- Learning & Development programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
The Role
People Centric Managed Services (PCMS) is looking for an Associate Triage Analyst to support alert triage and operational checks for supported systems. Proofpoint PCMS is responsible for information protection that provides unmatched visibility into data risk by analyzing content, behavior, and threats from a cloud-native console, stopping data loss while saving time and operational cost. The Associate Triage Analyst (ATA) will be responsible for assisting with the monitoring of events for Proofpoint's PCMS customers and escalating all necessary events to the customers via approved escalation paths. TA’s will assist with reporting in support of internal teams and our customers. Ensure all tasks performed adhere to the company’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS. Each member of our team must understand the importance of the ISMS and the subsequent handling of client data.
Your day-to-day
- Responsible for assisting with the monitoring of events for Proofpoint's PCMS customers.
- They will be responsible for escalating all necessary events to the clients via approved escalation paths.
- Responsible for assisting customers and internal teams with metrics and reporting from the security platforms
- Responsible for assisting with the improvement of monitoring and alerting for Proofpoint PCMS clients.
What you bring to the team
- Experience analyzing data from within a large data set
- Experience in Customer Service
- Experience working or being on a team
- Experience with Microsoft Excel, as well as entire Microsoft Office Suite
#LI-AN2
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers. We can’t wait to hear from you!
