Business Application Administrator

E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.

Business applications administrator

POSITION OVERVIEW

The Business Applications Administrator will play a critical role in the execution of E2Open’s technology roadmap, along with the identification of opportunities for business process improvement. As a Business Applications System Administrator, the Business Application Administrator will be responsible for the day-to-day maintenance and support of the system including user provisioning, troubleshooting, scripting, reporting and similar. There is also the opportunity to collaborate with key stakeholders and teammates to evaluate business processes and implement solutions on impactful initiatives. The role will perform research and analysis on trends, patterns, and processes, as well as make data-driven recommendations to improve organizational efficiency.  The Business Applications Administrator will have the opportunity to learn and work directly with best-in-breed enterprise applications and stakeholders in a global organization. 

RESPONSIBILITES:

• Administer system access and provide training to users on system functionality.
• Provide end user support and administration for key application functionality.
• Gather and document business requirements from critical stakeholders. 
• Document business application workflows and solutions to inform functional and technical audiences.
• Manage configuration changes to: audit rules, fields, workflows, roles/permissions, forms, reports, and ensure a standard process and governance for these changes
• Design, implement, and support creative solutions to business problems by leveraging out-of-the-box application functionality and working with vendor partners on enhancements where needed.
• Provide technical context and help drive application direction, development, and enhancements in alignment with the application roadmap, business requirements, and firm strategy.
• Collaborate and coordinate execution of large and small projects in partnership with other business applications team members.
• Perform QA and testing of defined use cases in support of change management and deployments.
• Analyze and compare new solutions against documented business requirements for suitability in the E2open business applications ecosystem. 
• Problem solve and use good decision-making skills to quickly overcome obstacles by understanding the appropriate level of urgency and business impact.
• Support deployment of changes outside of normal business hours as necessary to minimize disruption.
• Collaborate with business applications leaders to uphold best practices, change management strategies, and efficient and effective internal processes to drive continuous delivery.
• Other tasks and activities as assigned.

AHA!/JIRA/Confluence Only:

• Administer and maintain product management tools such as Aha!, JIRA, and Confluence, ensuring they are functional, accessible, and updated to meet the organization’s needs
• Regularly evaluate system performance and tool functionality to identify and implement improvements.
• Work with cross-functional teams to integrate product management tools with other organizational software to enhance operational cohesion.

QUALIFICATIONS AND EXPERIENCE:

• Minimum 3 years of experience administering the relevant platform or technology
• Minimum 3-5 years of experience in the IT department
• Bachelor's Degree in Business, Information Systems, Computer Science, or related field, or equivalent experience 
• Comprehension of and/or experience with data modeling and structures 
• Enthusiasm for learning about new methodologies, systems, and solutions 
• Demonstrated track record of attention to detail and meeting deadlines. 
• Excellent oral and written communication skills. 

Preferred Skills:

• Experience in product operations, project management, or related role.
• Familiarity with product development lifecycle, and Agile methodologies.
• Experience working in a Supply Chain Logistics environment is a strong advantage
• Certifications in Business Applications or Project Management (e.g., PMP, ITIL, or Agile certifications).
• Experience with CRM tools, ERP systems, or cloud-based platforms like Salesforce, SAP, or Microsoft Dynamics.

Technical Skills:

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience working with SQL. 

 AHA!/JIRA/Confluence Only:

• Minimum 1-3 years of hands-on experience with Aha! admin roles and its product management features.
• Minimum 3 years of experience administering Jira in a business or enterprise environment.
• Minimum 1-3 years hands-on experience managing Confluence Cloud and/or Data Center, including space configuration, permissions, templates, and macros.

AHA!

• Ability to translate business needs into technical configurations within Aha! to support product road mapping, release planning, and feature tracking.
• Proven experience in user provisioning, permissions, and configuration of account settings, and customizations
• Familiarity with integrating Aha! with tools like Jira, Azure DevOps, or Slack using APIs or middleware.
• Understanding of authentication protocols (e.g., SSO, SAML), data privacy, and access control best practices.
• Ability to diagnose and resolve application issues, manage vendor escalations, and support end users

JIRA:

• Hands-on experience configuring and maintaining Jira (Cloud and/or Server), including workflows, custom fields, screens, permissions, and notification schemes.
• Ability to manage user roles, groups, and project configurations across multiple teams.
• Skilled in designing and implementing custom workflows, issue types, and automation rules to support business processes.
• Experience installing, configuring, and managing Jira plugins

Confluence:

• Ability to manage user access, roles, and group permissions in alignment with organizational policies.
• Familiarity with customizing Confluence using CSS, HTML, and the Atlassian Marketplace apps

PHYSICAL REQUIREMENTS:

• General office environment and responsibilities requiring:
  • Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday.
  • Placing and receiving phone calls.
  • Occasionally moving and lifting objects up to 20 pounds.
  • May require travel if needed.