Client Success Manager

Nasdaq Corporate Platforms is seeking a Client Success Specialist for its EMEA Governance Solutions team on a fixed-term contract. This role involves post-sale service delivery of Nasdaq's Board Portal Solutions across EMEA, including onboarding, training customers, identifying client-at-risk situations, and contributing to customer satisfaction and retention. The specialist will work closely with the regional Account Director and act as an escalation point for product-related queries, requiring subject matter expertise in Board Meeting software platforms.

Must Have

• At least 2 years of work experience in a customer-facing/service role
• Confidence in speaking directly with Board members and C-level executives
• Outstanding communication and listening skills
• Strong analytical, organizational, teamwork and prioritization skills
• Deep customer service orientation (friendly, engaging, professional, reliable, responsive, proactive)
• Proficiency in English and Finnish

Perks & Benefits

• Annual bonus
• Equity grant
• Access to an employee stock purchase program
• Flexible ways of working
• Hybrid remote/in-office setting with a minimum 3 days per week in the office

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunities, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspectives.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

We look to recruit individuals with the passion to thrive in a highly dynamic and entrepreneurial environment. We have a results-orientated culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities.

What we offer and What you will do

Nasdaq Corporate Platforms offers an unmatched suite of sophisticated technology, analytics, and consultative services spanning across investor relations and governance teams within organisations. As part of our growth across the EMEA region, we are currently seeking a Client Success Specialist to join our EMEA Governance Solutions team on a fixed term contract.

You will be responsible for post-sale service delivery of Nasdaq's Board Portal Solutions across EMEA. You'll be onboarding and training customers, identifying client-at-risk situations and contributing to high customer satisfaction scores, client retention targets and revenue growth through building long-term relationships.

You will be working closely with the regional Account Director to ensure we deliver the best service experience to our customers. You will have subject matter expertise in our Board Meeting software platforms and act as an escalation point for Customers for Product-related queries.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward.

Who are we looking for?

To be considered for this role your skills will include:

• At least 2 years of work experience in a customer-facing/ service role
• Confidence in speaking directly with Board members and C-level executives
• Outstanding communication and listening skills
• Strong analytical, organizational, teamwork and prioritization skills
• Deep customer service orientation - fundamentals include being friendly and engaging, professional, reliable, responsive and proactive
• Proficiency in English and Finnish

What happens now?

If you think you would thrive in this role, we would love to hear from you! Follow the link to apply, and one of our team members be in touch.

This is a fixed term contract role at our Helsinki office. As the selection and interview process is ongoing, please submit your application in English as soon as possible.

About Nasdaq Helsinki

Our Helsinki office is located in Central Helsinki and is easily accessed via multiple public transport options.

Nasdaq Finland offers our employees a strong compensation package that includes an annual bonus, equity grant, and access to an employee stock purchase program. We advocate flexible ways of working and have a hybrid remote/in-office setting with a minimum 3 days per week in the office.