Commercial Support Specialist

The Commercial Support Specialist at TVH is responsible for sales administration, customer and internal support, and data entry. Key tasks include handling emails, processing orders, responding to queries, maintaining accurate records, and ensuring adherence to procedures. The role involves rotational shifts and offers a competitive salary, medical insurance, retirement benefits, and professional development opportunities within a global, people-centric company culture.

Must Have

• Perform standard administrative tasks such as handling emails, entering data, and processing orders or requests.
• Maintain accurate records and follow established procedures for sales administration.
• Respond to basic customer and internal stakeholder queries, referring complex issues as needed.
• Serve as point of contact for day-to-day questions, ensuring high-quality service.
• Review, register, and adjust data according to agreed procedures for accuracy and completeness.
• Organize own daily work based on established priorities and instructions.
• Carry out tasks in line with defined procedures and standards.
• Signal bottlenecks or inefficiencies and suggest improvements to streamline processes.
• Provide input for standard reports by gathering and sharing relevant data.
• Develop and maintain basic knowledge of administrative tools, systems, and procedures.

Perks & Benefits

• A family atmosphere, people-centric culture, where emotional and physical well-being matters.
• A company of great colleagues with a global mindset, where you feel welcomed from day one.
• A competitive salary, medical insurance for family, retirement benefits.
• Healthy work – life balance.
• Internal career opportunities, professional development, including access to LinkedIn Learning and many in-house/external training courses.
• Job security working for a global company with strong presence & commitment in India.

Responsibilities:

Sales Administration - Perform standard administrative tasks such as handling emails, entering data, and processing orders or requests in applicable systems. Maintain accurate records and follow established procedures to support smooth and efficient sales administration. Escalate any non-routine or unclear issues to more experienced colleagues or supervisors to ensure accuracy and continuity.

Customer & Internal Support - Respond to basic customer and internal stakeholder queries by providing routine information, referring more complex issues to others. Serve as point of contact on day-to-day questions, ensuring high-quality service in line with procedures. Refer more complex or atypical questions to appropriate colleagues, ensuring timely and correct handling in line with escalation procedures.

Data Entry & Documentation - Perform repetitive administrative duties with a focus on accuracy and efficiency. Review, register, and adjust data according to agreed procedures and rules to ensure accuracy and completeness of sales-related information in the systems following standard procedures.

Work Scheduling & Allocation - Organize own daily work based on established priorities and instructions, ensuring timely execution of tasks under supervision.

Process Adherence & Process Improvement - Carry out tasks in line with defined procedures and standards. Signal bottlenecks or inefficiencies in routine activities and suggest improvements to streamline processes.

Reporting - Provide input for standard reports by gathering and sharing relevant data from daily commercial administration tasks, following established formats and reporting guidelines. Ensure accuracy and completeness of the information to support internal monitoring and decision-making.

Personal Capability Building - Develop and maintain basic knowledge of administrative tools, systems, and procedures by participating in formal and informal training and coaching."

Rotational Shifts.

WHAT’S IN IT FOR YOU

• A family atmosphere , people-centric culture, where your emotional and physical well-being matters.
• A company of great colleagues with a global mindset, where you feel welcomed from day one.
• A competitive salary , medical insurance for family , retirement benefits
• Healthy work – life balance
• Internal career opportunities, professional development, including access to LinkedIn Learning and many in-house/external training courses
• Job security working for a global company with strong presence & commitment in India.

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.