CPFR & Customer Experience Analyst F&P

The CPFR & Customer Experience Analyst will ensure product availability in customer stores, optimizing stock to prevent shortages and over-inventories, and ensuring timely deliveries. Key objectives include monitoring sales and inventory, managing KPIs like Instock, DOH, Fill Rate, and OSA, maintaining effective client communication, coordinating promotional stock, and leading collaborative initiatives with clients and the Order Management team.

Must Have

• Elaborate demand forecasts and coordinate replenishment plans with key clients.
• Analyze sales data, inventories, and trends for planning optimization.
• Manage critical KPIs: Instock, DOH, Fill Rate, OSA.
• Coordinate stock distribution for campaigns and promotions.
• Lead continuous improvement initiatives in CPFR and Supply Chain processes.
• Generate periodic reports for strategic decision-making.
• Background in Industrial Engineering, Logistics, Administration or related fields.
• Experience in demand planning, Supply Chain or commercial areas.
• Advanced proficiency in analysis tools (Excel, Power BI, SAP).
• Strong communication, negotiation, and collaborative work skills.

Good to Have

• Experience in CPFR environments or key client management.
• Programming knowledge (e.g., Python).

Perks & Benefits

• Hybrid work model.
• Flex Fridays.
• Birthday off.
• Bimonthly product box.
• Discounts on scholarships, courses, and languages.

WHO ARE WE?

Do you want to be part of a company that makes a difference around the world? At Unilever, we have a clear purpose: to illuminate people's daily lives through our products and services, promoting a sustainable lifestyle. With more than 400 brands reaching 2.5 billion people every day, our goal is to generate a positive social impact globally and locally.

We are looking for a CPFR (Collaborative Planning, Forecasting and Replenishment) Analyst for our Supply Chain team, with a focus on collaborative planning and inventory optimization for strategic clients.

PURPOSE OF THE POSITION

Ensure that our clients' stores have our products on their shelves, optimizing stock to avoid stockouts and over-inventories, ensuring timely deliveries.

THE MAIN OBJECTIVES WILL BE:

• Product optimization: Monitor sales and inventory levels to ensure availability at points of sale.
• Management and analysis: Control key indicators such as Instock, DOH (Days of Inventory on Hand), Fill Rate and OSA (On-Shelf Availability).
• Customer relationship: Maintain effective communication to guarantee continuous product flow and execution of collaborative agreements.
• Promotional coordination: Distribute stock according to planned promotional activities, avoiding stockouts during campaigns.
• Leadership: Drive the collaborative agenda with clients (T2T / purchasing habits) and lead the Order Management team to ensure efficiency.

THE MAIN RESPONSIBILITIES WILL BE:

• Elaborate demand forecasts and coordinate replenishment plans with key clients.
• Analyze sales data, inventories and trends to optimize planning.
• Manage critical KPIs: Instock, DOH, Fill Rate, OSA.
• Coordinate stock distribution for campaigns and promotions.
• Lead continuous improvement initiatives in CPFR and Supply Chain processes.
• Generate periodic reports for strategic decision-making.

WHAT DO YOU NEED TO APPLY?

• Background in Industrial Engineering, Logistics, Administration or related fields.
• Experience in demand planning, Supply Chain or commercial areas.
• Advanced proficiency in analysis tools (Excel, Power BI, SAP).
• Communication, negotiation and collaborative work skills.
• Desirable experience in CPFR environments or key client management.
• Programming knowledge (e.g. Python) is a plus.

PERFORMANCE INDICATORS (KPIs):

• Forecast accuracy (%)
• Service level / fill rate
• Reduction of stockouts (Instock / DOH / displays)
• Inventory turnover

At Unilever, we promote flexibility, diversity and well-being. These are some benefits that await you:

• Hybrid work model.
• Flex Fridays.
• Birthday off.
• Bimonthly product box.
• Discounts on scholarships, courses and languages.
• And much more!

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.