We are looking for a member to join the "Customer Support Secondary Response" team within Cygames' customer support team, which prioritizes "users first." Specifically, you will consult with staff handling inquiries via email, discuss with departments operating games and services, and determine response policies. This role does not involve direct contact with users unless there are irregularities. The main duties include negotiations and meetings with staff handling inquiries, game development teams, and departments operating services. Communication skills developed in customer service or sales will be valuable. Experience in the game industry or customer support is not required. Eventually, you will manage a team of 30-100 people (or assist in management) and build and operate operational rules.