EDR and Endpoint Administrator

What success looks like in this role:

• Provides endpoint management services for broader areas of the organization and more complex systems.
• Identifies and resolves complex user incidents.
• Communicates information about problems, solutions, and root causes to technical and non-technical users to help prevent future recurrences.
• Regularly interacts with internal resources, other areas, and/or clients to manage major incident and change management processes.
• Ensures that contractual service support requirements are understood and managed.
• Proactively informs stakeholders about progress, issues, and challenges.
• Provides quality assurance, including continuous improvement, process changes and documentation, as well as process and procedure training.
• Leads the definition of engineering standards and technologies/frameworks, and directs associated working groups.
• Helps identify, analyze, and resolve problems related to technology, information management, product development, and infrastructure.
• Collaborates with teams and organizations to manage implementation schedules and technology/architectural releases, ensuring business needs are met throughout all phases of the process.
• Attends to customer inquiries and manages issues escalated by less experienced team members.
• Supports the implementation of continuous process improvement initiatives.
• Maintains relationships with external vendors and alliances for effective endpoint management.
• Collaborates in the development of frameworks, standards, policies, principles, and procedures that guide technological decisions and maximize technology reuse.
• Positively impacts the overall effectiveness of the team.

You will be successful in this role if you have:

Important:

• 3 - 5 years of experience in endpoint and EDR administration.
• Knowledge of Intune devices.
• Intermediate English.
• Professional in systems engineering or related fields.