Engagement Manager

As an Engagement Manager for Advisory Services at SailPoint, you will be a self-directed and highly motivated professional overseeing multiple projects and client opportunities. You will manage strategic efforts to deliver SailPoint's solutions, combining your management experience with product and process training. Responsibilities include engagement scoping, client communication, internal team management, escalation support, and overall service delivery for your portfolio, ensuring customer success and identifying growth areas.

Must Have

• Ensure timely and accurate service provision and billing
• Partner cross-functionally during sales, owning service portions of deals
• Interact with sales reps and leadership pre- and post-sales
• Serve as client point of contact for issues and escalations
• Manage financials of multiple projects, focusing on profitability and productivity
• Work with Resourcing Management Office (RMO) for strategic staffing
• Perform end-to-end project management for customer engagements
• Create and maintain comprehensive project documentation
• Provide strategic updates to SailPoint Senior Management and account teams
• Work closely with Customer Success Managers for customer success
• Identify new opportunities for expanding SailPoint product and services usage
• Assist direct reports in career development
• 5+ years professional experience in Software, SaaS, or consulting
• 3+ years project management experience
• 1+ years people management experience
• Fluent in Spanish and English

Good to Have

• Additional languages

Perks & Benefits

• Smart people, fun culture, innovative work, beautiful offices
• Known as the company where everyone wants to work
• Empowers the largest, most complex organizations by putting identity at the Center of Security and IT
• Awards and accolades

**Why

SailPoint?**

Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards

to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team.

SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT.

Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations

and more.

Who You Are:

You are a self-directed, highly motivated, and experienced professional that thrives while

overseeing

multiple projects and prospective client opportunities. It is easy for you to build and maintain professional working relationships, and you are

comfortable interacting with people at all levels within an organization. You possess strong leadership, communication, organizational, and problem-solving skills and can balance

both

team and individual workloads. You are an exceptional multitasker, with the ability to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues that arise. By leveraging your experience, you can identify growth areas, evaluate existing best practices, and present solutions to everyday problems.

What You’ll Do:

As a EM for the Advisory Services, part of SailPoint’s Recurring Services team

, you will support each customer’s journey by managing the strategic efforts required to deliver SailPoint’s solutions. You will combine your management experience with our world-class product and process training to gain a deep understanding of our SaaS and/or Software delivery practices. Within the first two months, you will begin to understand your responsibilities by working with tenured management to shadow projects and sales efforts to begin taking accountability for the client experience on projects you are assigned to while developing a relationship with your peers. At the end of the first six months, you will be responsible for

engagement scoping, client communication, internal team management, escalation support, and overall service delivery for your portfolio. At the end of your first year, you will combine the skills you have acquired to oversee your team manage the full scope of customer engagements, and you will demonstrate that you are a trusted advisors to customers, peers, and leaders to your team members, responsible for ensuring their professional growth and helping them set and achieve their goals.

Responsibilities:

• Ensure

that services are provided, implemented correctly, and billed in a timely and accurate manner

• Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation
• Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
• Serve as a point of contact for clients on issues and escalations
• Manage

the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction

• Work with the Resourcing Management Office (RMO) to strategically align and staff crew members according to project’s requirements
• Perform end-to-end project management for customer engagements
• Create and maintain comprehensive project documentation (scope, status, schedule, budget, forecast risks, issues) in appropriate repositories
• Provide

strategic updates on client performance to SailPoint Senior Management. Provide

regular status updates to account teams and Sales Managers.

• Work closely with Customer Success Managers to establish and maintain customer success throughout the entirety of a customer implementation
• Identify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growth
• Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development

Requirements:

• 5+ years of

professional experience at a Software, SaaS, or consulting

company

• 3+ years of project management experience
• 1+ years of people management experience
• Exceptional mentorship and leadership skills with a passion for continuous improvement
• Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).
• Excellent communication skills and extensive experience working with clients and partners
• Strong organizational and multi-tasking abilities
• Experience working with Sales to scope services projects for enterprise software
• Must be fluent in Spanish and English, and additional languages are an added bonus

Travel:

Ability to travel up to 15%

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.