Entry Level Support Analyst

Job Title

Entry Level Support Analyst

Job Description

Junior Support Analyst

We are looking for professionals who are not afraid of challenges, like to identify and solve problems, who identify with working closely with clients and other company departments, and have a strong sense of teamwork and cooperation. You will be part of the team that provides technical support for Philips solutions, mainly focusing on the Tasy System for national and international clients.

You will be responsible for:

• Handling and resolving Tickets
• Ensuring customer service and satisfaction;
• Healthcare Module – Medical Prescription and Nursing Processes
• Diagnosis and Problem Solving: Identify and resolve issues related to the use of the TASY system.
• Interdisciplinary Collaboration: Work together with multifunctional teams to ensure quick problem resolution, always focusing on customer satisfaction.
• Documentation: Prepare and maintain detailed documentation of solutions and processes, ensuring a solid knowledge base for future use by the entire team.

To succeed in this position you need:

• Completed Higher Education
• Availability to work in a hybrid model (3x in-person/2x home office) in Blumenau SC;
• Experience in the Healthcare area (Medical and Nursing)
• Experience with support and Hospital experience, having experience with the TASY system is a great differential.
• Knowledge of the operation and parameterization of TASY's Healthcare modules, medical records, prescription, Nursing, etc.
• Communication, negotiation, and initiative skills;
• Excellent communication skills, with the ability to technically explain complex concepts to non-technical audiences.

Differential:

• Spanish and English language
• Knowledge in PLSQL language;
• Webservices

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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