Job Description
This role involves providing comprehensive Field Engineering support to large and complex clients, taking full ownership of onsite service activities. Responsibilities include advanced-level maintenance, low-complexity installations, and providing technical feedback to improve service delivery. The engineer will use advanced tools to resolve client problems, conduct scheduled installs, and identify systemic issues within the team, proactively supporting other team members and contributing to improved service metrics and documentation.
Must Have:
- Provides the full range of Field Engineering support for an assigned base of large / complex clients.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products, including low-complexity installation activities.
- Provides technical feedback on equipment, systems and processes to improve overall service delivery.
- Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- Identifies and resolves systemic issues within the team.
- Proactively supports the needs of other team members, providing technical assistance and expertise.
- Contributes to improved client services metrics reporting and documentation.
- Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
- Knowledge in MAC support
- Generally, 2-4 years’ experience in area of responsibility
What success looks like in this role:
- Provides the full range of Field Engineering support for an assigned base of large / complex clients.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products, including low-complexity installation activities.
- Provides technical feedback on equipment, systems and processes to improve overall service delivery.
- Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- Identifies and resolves systemic issues within the team.
- Proactively supports the needs of other team members, providing technical assistance and expertise.
- Contributes to improved client services metrics reporting and documentation.
- Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
You will be successful in this role if you have:
- Knowledge in MAC support
- May require technical certification or Associate Degree
- Generally, 2-4 years’ experience in area of responsibility
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