Global HR Portal and Content Manager

14 Minutes ago • All levels

Human Resource

Job Description

The Global HR Portal and Content Manager will optimize employee experience through effective content within the ServiceNow HRSD module. This strategic role involves leading the development, maintenance, and growth of the HR Portal and Knowledge Base in ServiceNow. Responsibilities include defining content strategy, standardizing HR messaging globally, overseeing content creation, and monitoring usage. The manager will ensure knowledge articles are accurate, accessible, and compliant, empowering employees with self-service capabilities and driving case deflection.

Good To Have:

Working knowledge of ServiceNow HRSD Employee Center

Must Have:

Define Global HRSD Content Strategy, Taxonomy, Architecture
Standardize HR Messaging Globally (Modules, Portal, Knowledge Articles)
Oversee HRSD Content Creation, Curation, Optimization
Monitor Content Usage and Adoption
Leadership and Stakeholder Management
Working knowledge of ServiceNow HRSD modules - Knowledge Management
Proven ability to manage content for diverse global audiences
Expertise in developing and executing content strategies, information architecture, and content governance frameworks
Proficiency in using data and analytics to measure content effectiveness
Experience managing content projects from initiation to completion
Ability to write clear, concise, and engaging content for HR topics and audiences
Strong presentation and interpersonal skills
Proficient in Knowledge Management for ServiceNow HRSD

Perks:

Ability to work remote
Competitive compensation and benefits package
Total Rewards to support your career and wellbeing
Professional development and growth opportunities

Add these skills to join the top 1% applicants for this job

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Position Overview:

The Global Content & Portal Manager will play a crucial role in optimizing the employee experience through effective content within the ServiceNow HRSD module. This person is experienced and strategic and will lead the development, maintenance, and continuous growth of our HR Portal and Knowledge Base (KB) within ServiceNow. This role is crucial to enabling scalable HR support, empowering employees with self-service capabilities resulting in case deflection, and ensuring knowledge articles are accurate, accessible, and aligned with legal and regulatory standards. They will be responsible for content strategy, structure, governance, and lifecycle management, as well as working closely with HR subject matter experts, IT teams, and ServiceNow administrators to drive user adoption and improve employee experience.

This role has the authority to hire, promote and manage performance of employees.

Responsibilities:

Define Global HRSD Content Strategy, Taxonomy, Architecture
Standardize HR Messaging Globally (Modules, Portal, Knowledge Articles)
Oversee HRSD Content Creation, Curation, Optimization
Monitor Content Usage and Adoption
Leadership and Stakeholder Management

The Ideal Candidate…

Working knowledge of ServiceNow HRSD modules - Knowledge Management is required. Employee Center is preferred.
Proven ability to manage content for diverse global audiences, considering cultural differences, language requirements, and regional legal compliance.
Expertise in developing and executing content strategies, information architecture, and content governance frameworks.
Proficiency in using data and analytics to measure content effectiveness and drive continuous improvement.
Experience managing content projects from initiation to completion.
Ability to write clear, concise, and engaging content for a variety of HR topics and audiences, as well as strong presentation and interpersonal skills.
Must be proficient in Knowledge Management for ServiceNow HRSD.