Head Concierge - Elysium Noosa

As Head Concierge at Elysium Noosa Resort, you will be the welcoming face, setting the tone for guest arrivals. You will lead a high-energy team, curating unforgettable local experiences and delivering five-star moments. Responsibilities include VIP service coordination, team leadership, managing rosters, driving upselling, and overseeing operations, budgeting, and compliance to ensure seamless, discreet service and exceptional guest experiences.

Must Have

• Be the go-to contact for VIPs, long-term residents, and high-profile guests
• Coordinate amenities, transport, and special requests with warmth and precision
• Curate bespoke Noosa experiences through strong vendor relationships and local expertise
• Lead, train, and mentor the concierge team to deliver seamless, discreet service
• Manage rosters, performance, and team development while fostering a culture of excellence
• Drive upselling and guest engagement through proactive service and promotional initiatives
• Oversee reporting, budgeting, and cost control to meet financial goals
• Ensure compliance with WHS, safety and service protocols across all touchpoints

Good to Have

• Hospitality or tourism qualification
• Second language skills

Perks & Benefits

• 30% off food & beverage at Accor properties worldwide
• Generous Accommodation discounts at 4,500+ Accor properties across 110 countries
• Professional Development via Accor hotels academy
• Career mobility across Accor’s global brands
• A commitment to diversity, inclusion, and promoting diverse talent

Company Description

Head Concierge – Be the First Smile, the Lasting Impression

Welcome to Elysium Noosa Resort an elegant retreat in the heart of one of Australia’s most iconic coastal destinations.

Following an extensive enhancement program, we have reimagined every guest touchpoint, from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. Our transformation establishes a new standard of luxury on the Sunshine Coast.

Our team creates guest moments that feel both effortless and deeply personal. Each interaction is shaped by care, where intuitive gestures, thoughtful detail, and delightful surprises elevate every stay.

Join us as we commence this new chapter.

Job Description

As Head Concierge, you’ll be the welcoming face of Elysium Noosa – setting the tone from the moment the guests arrive. Lead a high-energy team, curate unforgettable local experiences, and deliver five-star moments with effortless flair.

Guest Experience & VIP Service

• Be the go-to contact for VIPs, long-term residents, and high-profile guests.
• Coordinate amenities, transport, and special requests with warmth and precision.
• Curate bespoke Noosa experiences through strong vendor relationships and local expertise.

Team Leadership & Culture

• Lead, train, and mentor the concierge team to deliver seamless, discreet service.
• Manage rosters, performance, and team development while fostering a culture of excellence.
• Drive upselling and guest engagement through proactive service and promotional initiatives.

Operations & Administration

• Oversee reporting, budgeting, and cost control to meet financial goals.
• Ensure compliance with WHS, safety and service protocols across all touchpoints.

Qualifications

What you bring

• Proven leadership in luxury hotel Concierge or Front Office role.
• Impeccable grooming, guest service standards, and local area knowledge.
• Proficient in OPERA PMS and Microsoft Office
• Full Australian working rights (PR or Citizen)
• Holds a valid Driver’s License, RSA, and current First Aid/CPR certification.
• Physically capable of manual handling (up to 23kg) and standing for extended periods.
• Flexible availability across a rotating roster, including weekends and public holidays.
• Les Clefs d’Or membership (or actively pursuing)
• Hospitality of tourism qualification (preferred)
• Second language skills (preferred)

Additional Information

What we offer

• 30% off food & beverage at Accor properties worldwide
• Generous Accommodation discounts at 4,500+ Accor properties across 110 countries.
• Professional Development via Accor hotels academy
• Career mobility across Accor’s global brands
• A commitment to diversity, inclusion, and promoting diverse talent.