HR Generalist - North America

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Position Overview:

This role supports the business by helping in-country people leaders handle employee issues, lead operational change, and follow employment laws, while building a respectful and high-performing workplace. It provides expert HR advice on matters like discipline, grievances, performance, and organisational change, and ensures HR policies and practices comply with local employment laws. The role manages inquiries and escalations from employees and people leaders, supports both large and small reorganisations and reductions in force (RIFs), and provides local expertise during mergers, acquisitions, and transfers. It also provides coaching for people leaders, delivers key HR projects locally, and advises on local employee engagement.

This role is highly matrixed and works closely with HR Business Partners and HR Centres of Excellence to deliver consistent, effective solutions and ensure alignment across global and local priorities. It requires strong professional HR knowledge, practical understanding of local labor laws, and the ability to manage sensitive and complex issues with sound judgement. It plays a key role in reducing legal risk, ensuring fair treatment, and maintaining a strong workplace culture. It has a wide impact, working with people leaders and with external groups like unions and works councils—requiring strong communication, coaching, negotiation, and influencing skills.

Note: This role may require up to 10% travel to maintain business knowledge and key relationships with team members and stakeholders.

Note: Generalist positions require English proficiency (written and verbal)

Responsibilities:

Employee and People Leader Support: Respond to and manage inquiries and escalations from people leaders and employees, providing expert advice and coaching on employee relations, performance management, and workplace issues.

• Organisational Change Management: Lead the local execution of large and small reorganisations and reductions in force (RIFs), including legal compliance, communication, consultation, and severance management.
• People Leader coaching: Support training programs for in-country people leaders on key Operational HR topics such as performance management, employee relations, team communication and engagement.
• Project and Local HR Expertise: Support local delivery of global HR projects and initiatives in partnership with Centres of Excellence, and provide expertise during mergers, acquisitions, transfers, and rebadging activities.
• Labour Relations and Compliance: Maintain strong relationships with unions and works councils, lead labour negotiations, conduct investigations, manage grievances, monitor trends, and ensure HR policies comply with local legislation and business needs.

The Ideal Candidate…

• Expert HR and Employment Law Knowledge – Strong understanding of local labor laws, HR policies, and best practices to ensure compliance and reduce legal risk.
• Stakeholder Management and Influence – Ability to build trusted relationships and influence outcomes across a matrixed environment, including with HRBPs, COEs, people leaders and employee representatives.
• Problem Solving and Judgement – Skilled at navigating relatively complex, sensitive employee issues with practical, fair, and business-aligned solutions.
• Communication and Coaching – Clear, confident communicator with the ability to guide, coach, and upskill people leaders.
• Project Management– Skilled in delivering HR initiatives and organisational changes at the country or site level, ensuring legal compliance, clear communication, and smooth implementation aligned with local needs
• Professional HR certification such as CIPD, SHRM-CP/SCP, or local equivalent
• English: Full professional proficiency is required.

What We Offer

• Ability to work remote
• Total Rewards to support your career and wellbeing
• Professional development and growth opportunities