HR Shared Services Specialist
Job Description
- Bachelor's degree in Business Administration/Management, Human Resources, or related field.
- 1+ year of HR Shared Services or Human Resources work experience.
- Address and resolve HR inquiries from employees, managers, and HR team members.
- Provide essential support for global HR policies, programs, processes, and human capital tools.
- Document accurate case notes for inquiries following phone calls, chats, or online submissions.
- Use FAQs, scripts, and basic HR knowledge to assist employees.
- Assist customers with HR self-service tools for transactions like data changes, onboarding, and benefits.
- Answer inquiries for Human Capital Management Tools such as Workday, ServiceNow, Bswift, and Eightfold.
- Work under supervision and make decisions affecting direct area of work.
- Possess verbal and written communication skills.
- Perform planning, problem-solving, and prioritization to complete tasks effectively.
- Bachelor's degree OR Associate's degree with 2+ years of Human Resources work experience OR High School Diploma with 4+ years of Human Resources work experience.
- World-class health benefit options providing comprehensive coverage.
- Programs designed to help employees build and prepare for a financially secure future.
- Self and family resources to build emotional/mental strength and resilience.
- Wellbeing programs and resources to support employees to Live+Well and Work+Well.
Job Posting Date
2025-11-05
Company:
Qualcomm Intl Inc., Mexico Branch Office
Job Area:
Human Resources Group, Human Resources Group > HR Shared Services
General Summary:
As a member of Qualcomm’s HR Shared Services team, you will thrive in a dynamic contact center environment, dedicated to addressing and resolving HR inquiries from employees, managers, and fellow HR team members. In this role, you will provide essential support for global HR policies, programs, processes, and human capital tools.
Preferred Qualifications:
• Bachelor's degree in Business Administration/Management, Human Resources, or related field.
• 1+ year of HR Shared Services or Human Resources work experience.
Principal Duties and Responsibilities:
• Documents accurate case notes for straightforward inquiries following each phone call, webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.
• Uses FAQs, scripts, and applies basic HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions.
• Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); displays candor, respect, and fairness.
• Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc.
Level of Responsibility:
• Works under supervision.
• Decision-making affects direct area of work and/or work group.
• Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc.
• Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively.
Minimum Qualifications:
• Bachelor's degree.
OR
• Associate's degree and 2+ years of Human Resources work experience.
OR
• High School Diploma or equivalent and 4+ years of Human Resources work experience.
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