Junior Batch Process Analyst

Company Description

Experian is a global data and technology company that drives opportunities for people and businesses worldwide. We help redefine lending practices, discover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.

We operate in a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industrial segments.

We invest in people and advanced new technologies to unlock the power of data. As a FTSE 100 index company, listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Job Description

Purpose of the position

We are looking for a person with a high disposition for continuous learning, availability to adapt to different situations, and a strong capacity for analysis and problem-solving. Ease of teamwork and possessing customer service skills.

Responsibilities

Data management for business reports: Download, adjust, and upload business directory databases (between 5,000 and 10,000 records) to the Sectoriza platform, ensuring their correct update and segmentation.

Coordination of call center management: Timely sending of updated databases to the contact center to ensure the correct execution of associated campaigns and processes.

Communication with suppliers: Direct contact in English for process follow-up, requirement resolution, and coordination of deliverables.

Invoicing management: Review, validation, and approval of supplier invoices, ensuring compliance with internal policies and response times.

Registration and follow-up of international reports: Reception, review, and delivery of reports from international suppliers, ensuring their correct documentation and traceability.

Support for batch operations: Support for required topics of specific batch processes.

Competencies:

Proactivity:

• Initiative to identify improvement opportunities and propose actions.
• Ability to anticipate problems and take preventive measures.

Effective Communication.

• Ability to express oneself clearly both in writing and verbally.
• Ability to actively listen and understand the needs of clients and the team.

Customer Orientation:

• Customer service attitude, with a focus on satisfaction and problem resolution.
• Ability to handle difficult situations with professionalism and empathy.

Teamwork:

• Ability to collaborate and work effectively with other team members.
• Ability to share knowledge and support colleagues in achieving common goals.

Analysis and Problem Solving:

• Ability to identify, analyze, and solve problems efficiently.
• Ability to make informed decisions and propose innovative solutions.

Adaptability and Flexibility:

• Ability to adapt to changes in the work environment and new situations.
• Willingness to learn and apply new knowledge and skills.

Interpersonal Skills:

• Ability to build and maintain positive relationships with clients and co-workers.
• Ability to handle conflicts constructively.

Qualifications

Qualifications

• Engineer, last semester student, IT professional or similar
• Proficiency in office automation and the use of collaboration tools (Microsoft Teams, SharePoint, OneDrive).
• Workflow tracking
• Customer service attitude
• Analysis and problem-solving ability.
• Willingness to learn
• Ability to express oneself in writing and verbally
• Goal-oriented.

Additional Information

Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, engagement, collaboration, well-being, reward and recognition, volunteering... and the list goes on. Experian's strong people-first approach has been recognized: Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 stars), to name a few. Take a look at Experian Life on social media or our careers site to understand why.

Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole selves regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have any disability or special needs that require accommodations, please let us know as soon as possible.

Experian Careers - Creating a better tomorrow together