Junior Customer Order Specialist

The HPM Jr. Customer Order Specialist is responsible for ensuring day-to-day accurate processing of orders, changing orders, etc. according to a set of KPIs such as Timely Customer Order Confirmation to provide good customer service.

Your role:

• Manage the order desk functional box with all booking requests from sellers.
• Create the booking request in Salesforce through Deal support request within 24 hours of SLA once booking request email is received.
• Communicate with cross-functional teams (Marketing, Sales, OP and OM) if assistance is required from new order logging.
• Ensure clean order packets received on the booking request are following Philips Order in Take booking policy.
• Provide visibility of the open booking requests emails on the functional box for daily management review.

You're the right fit if:

• You have a High School Diploma or Vocational Education.
• For this role there is no prior experience required, it is preferred to be knowledgeable in Supply Chain and Order Management.
• You are knowledgeable in SAP, Excel (Pivot Tables, Data visualization and manipulation)
• You possess excellent written, verbal, and communication skills, with fluency in English.
• You are a customer service-oriented, self-driven, proactive person.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.