Junior Customer Order Specialist

Job Description

Junior Customer Order Specialist

The HPM Jr. Customer Order Specialist is responsible for ensuring day-to-day accurate processing of orders, changing orders, etc. according to a set of KPIs such as Timely Customer Order Confirmation to provide good customer service.

Your role:

• Manage the order desk functional box with all booking requests from sellers.
• Create the booking request in Salesforce through Deal support request within 24 hours of SLA once booking request email is received.
• Communicate with cross-functional teams (Marketing, Sales, OP and OM) if assistance is required from new order logging.
• Ensure clean order packets received on the booking request are following Philips Order in Take booking policy.
• Provide visibility of the open booking requests emails on the functional box for daily management review.

You're the right fit if:

• You have a High School Diploma or Vocational Education.
• For this role there is no prior experience required, it is preferred to be knowledgeable in Supply Chain and Order Management.
• You are knowledgeable in SAP, Excel (Pivot Tables, Data visualization and manipulation)
• You possess excellent written, verbal, and communication skills, with fluency in English.
• You are a customer service-oriented, self-driven, proactive person.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business

.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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