LEA Ops - Associate / Sr Associate -
About the job
Job Description
This role involves handling fraud complaints from law enforcement agencies via a portal and group email. The position requires meeting daily case targets while maintaining processing time and quality scores. Responsibilities include managing fraud complaints, ensuring timely resolution, and adhering to quality standards. Prior experience in risk analysis, KYC management, fraud prevention, or merchant help desk support is preferred. The role demands a willingness to work in a 24/7 environment and is based out of Delhi-NCR. The position is a full-time, on-site role at Paytm's Noida office.
Must have:
- Handle fraud complaints from law enforcement
- Achieve daily case targets
- Maintain process TAT and Quality score
- Prior knowledge of Risk analysis, KYC, Fraud prevention
- Willing to work in 24*7 environment
- Based out of Delhi-NCR
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About Us -
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
Responsibility:
Handling fraud complaints received from law enforcement authorities on the portal and group email
Achieving daily target of cases
Maintaining process TAT and Quality score
Requirement:
Candidate with prior knowledge of Risk analysis, KYC management, Fraud prevention, Merchant help desk are preferred
Candidate should be open to work in 24*7 environment
Candidate should be based out of Delhi-NCR only
It’s 6 days’ work from office profile
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