Manager - Operations

1 Month ago • 5 Years + • Operations

Job Summary

Job Description

Manage overall DC operations in a strategic and cost-effective way, taking responsibility for the operations team's budget and P&L. Drive and lead initiatives for work improvement projects and competitive value-added services. Work closely with stakeholders to meet customer expectations, manage project implementation, achieve profit growth, and ensure KPIs are met. Ensure operations comply with company policies and regulations. Focus on smooth new customer onboarding, timely and penalty-free inbound/outbound shipments, continuous process improvement, and customer satisfaction.
Must have:
  • Bachelor's Degree
  • 5 years experience in logistics/distribution center operations or customer service
  • Experience managing sizable teams
  • Knowledgeable in B2B/B2C and e-commerce business processes
  • Analytical and strategic thinking
  • Strong customer mindset
  • Result-oriented, good business sense, hands-on
  • Proactive, detail-minded, continuous improvement
  • Sound negotiation, presentation, and interpersonal skills
  • Proficient in Microsoft Office, WMS, TMS
  • Good English communication skills (verbal & written)
Good to have:
  • Professional Certification

Job Details

Responsibilities: 

  • Overall management for DC operations, in a strategic and cost-effective way 

  • Responsible for accountable operations team’s budget & P&L 

  • Drive and take the lead to plan, propose initiatives or suggestions for work  improvement projects, and competitive value-added services to our clients 

  • Work proactively and closely with related business stakeholders to meet the customers’ expectations, manage project implementation and execution to achieve objectives of profit growth, and ensure KPIs met 

  • Ensure the operations are being managed in full compliance with company policies and lawful regulations 

 

End results  

  • New customers onboarding and go-live smoothly 

  • All inbound and outbound shipments proceed as a plan with no delay and penalty or extra cost will incur 

  • Continuous improvement in operations processes  

  • Customers satisfaction 

 

Accountabilities: 

  • Achieve KPI of operations 

  • Achieve the operations team’s budget & P&L 

 

Job Requirements 

Education: 

  • Bachelor’s Degree  

 

Professional Qualification/Certification: 

  • Preferably with Professional Certification  

Experience: 

  • Preferable to 5 years of professional experience in contract logistics/distribution center operations/Customer service 

  • Solid experience in managing the sizable team 

  • Knowledgeable in B2B/B2C and e-comm business processes  

  • Analytical and strategic thinking 

  • Strong customer mindset 

  • Result-orientated, good business sense, and hands-on 

  • Proactive, detail-minded, and continuous improvement 

  • Sound negotiation, presentation, and interpersonal skills 

  • Proficient in using Microsoft Office, WMS, TMS 

  • Good English communication skills ( verbal & written ) 

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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About The Company

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

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