What success looks like in this role:

Position Summary

The OCM Analyst supports organizational change initiatives across transitions, transformations, and projects. Embedded within the Organizational Change Management (OCM) team, this role works closely with stakeholders to drive successful change adoption through strategic communication, training, and engagement activities.

Key Responsibilities

• Support the execution of OCM plans aligned with project goals and stakeholder needs.
• Design and deliver engaging communications tailored to diverse audiences (e.g., leadership, end users, client teams).
• Develop and maintain collateral such as videos, brochures, posters, intranet content, and email campaigns.
• Assist in stakeholder analysis, change impact assessments, and resistance management planning.
• Contribute to training strategy development, including training needs assessments and material creation.
• Collaborate with OCM Managers and Leads to ensure alignment with broader change strategies.
• Help develop and track adoption and utilization metrics to measure change effectiveness and support data-driven sustainment planning.
• Participate in workshops, briefings, and feedback sessions to gather insights and refine change approaches.

Required Capabilities & Skills

• Strong written and visual communication skills in English, with the ability to simplify complex change concepts and tailor messaging to different stakeholder groups.
• Proficiency in Microsoft Office Suite, especially PowerPoint, Word, Excel, and SharePoint.
• Familiarity with creative tools (e.g., Adobe Creative Cloud) for graphics and video editing.
• Basic understanding of change management methodologies (e.g., Prosci, ADKAR, CMBoK).
• Ability to work across cross-functional teams and manage multiple priorities.
• Analytical mindset with ability to interpret stakeholder feedback and adoption data.
• Familiarity with enterprise environments and digital transformation programs.
• Ability to work independently and collaboratively in a fast-paced, matrixed organization with multiple stakeholders and shifting priorities.
• Adaptable and resilient, with a proactive approach to problem-solving.
• Multilingual communication skills are a plus, especially in European contexts.

You will be successful in this role if you have:

Required Capabilities & Skills

• Strong written and visual communication skills in English, with the ability to simplify complex change concepts and tailor messaging to different stakeholder groups.
• Proficiency in Microsoft Office Suite, especially PowerPoint, Word, Excel, and SharePoint.
• Familiarity with creative tools (e.g., Adobe Creative Cloud) for graphics and video editing.
• Basic understanding of change management methodologies (e.g., Prosci, ADKAR, CMBoK).
• Ability to work across cross-functional teams and manage multiple priorities.
• Analytical mindset with ability to interpret stakeholder feedback and adoption data.
• Familiarity with enterprise environments and digital transformation programs.
• Ability to work independently and collaboratively in a fast-paced, matrixed organization with multiple stakeholders and shifting priorities.
• Adaptable and resilient, with a proactive approach to problem-solving.
• Multilingual communication skills are a plus, especially in European contexts.

Desirable Skills

• Experience with Power BI, ServiceNow, or other dashboard/reporting tools is considered an asset and will support the team’s ability to track and visualize change adoption metrics.
• Candidates with exposure to reporting dashboard development will bring added value to the role, especially in data-driven OCM environments.
• Exposure to AI-assisted tools (e.g., Copilot, ChatGPT, or other generative AI platforms) for drafting communications, analyzing data, or enhancing stakeholder engagement is considered an advantage.

Qualifications & Studies

• Bachelor’s degree (or final-year student) in Communications, Business, Psychology, or a related field.
• Basic understanding of change management principles (e.g., ADKAR or similar).

Prior experience in OCM roles in enterprise environments is a plus.