Order Management & Billing Team Lead

【Japan NCR Commerce Co., Ltd. Overview】

Japan NCR Commerce is a global service provider that supports retail, restaurant, and digital banking customers with the power of technology. The comprehensive platform-driven SaaS and service functions provided by Japan NCR Commerce enable the transformation of customer experiences in the distribution and financial industries. As a group company of NCR Voyix (NYSE: VYX), we drive digital transformation with strategic insights and end-to-end support, together with approximately 16,000 employees in about 35 countries worldwide.

*NCR Voyix is a trademark or registered trademark of NCR Voyix Corporation in the United States and other countries.

Are you ready for the next step in developing your career at NCR Voyix? You are encouraged to grow and continue to make a positive impact to help us transform, connect and run our customers’ technology platforms. As you consider internal growth and career opportunities, be sure to reference all SuccessFinder resources, including the Career Roadmap and Career Development Workbook. These resources have been created to guide you throughout this process.

Responsible for activities related with service & solution contracts (maintenance plus cash and charge) that cover contract and order booking & equipment database handling plus invoicing process. Ensure that the necessary NCR Voyix guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include service sales and service teams. Single point of contact for customer regarding order management and billing.

Responsible for the following major activities:

• Coordination of order processing and billing activities for Order Management
• Supervision and daily task management of Team that oversees the following areas:
• Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing
• Maintaining of equipment database and processing, updating movements, additions and cancellations
• Invoicing that covers invoice preferences and validation of revenue recognition criteria which triggers invoices in the system
• Adhering to the procedures in compliance with NCR Voyix policies
• Reconciliation and reporting that covers monthly verification of revenue data, providing corrections, and clarifications of reported results
• Archiving and record retention in accordance with NCR Voyix policies and NCR Voyix practices
• Providing internal and external audit support as requested

Qualifications:

Education: Bachelor’s degree in finance, Accounting, Business Administration, or a related field.

Experience: Minimum of 6 years of experience in Order Management and Billing, preferably within a global or multinational company.

Basic Qualifications

• Ability to Work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer)
• Strong problem solving and customer service skills
• Ability to communicate well with all involved parties on different level of the process
• Dedication
• Strong sense of accountability
• High sense of urgency
• Must possess a passion for delivering excellent service and problem solving
• Language: Japanese & English

Preferred Qualifications

• Outsourced exposure or experience preferred
• Global/Multi-Country experience strongly preferred
• Analytical skills

NOTE: Please review HR CMP Policies 420 and 421 concerning guidelines around internal employee transfers between roles.

EEO Statement:

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

About Us

At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.