Order Manager

Job Responsibilities:

• Coordinates and ensures the creation of manual sales orders and monitor automated ones across multiple channels, including return flow, ensuring comprehensive oversight of the entire sales order process.
• Addresses non-touchless and one-time-right flows to guarantee fulfillment of these orders, focusing on swiftly resolving root causes to enhance overall efficiency.
• Monitors regularly on order receipts and status, providing transparent and up-to-date information on sales activities to support informed decision-making.
• Guides the execution of the administrative flow of all types of sales orders, from intake to recognition, ensuring smooth and efficient processing and maintaining operational continuity.
• Monitors the sales order flow closely, emphasizing exception management and promptly addressing any issues that arise to maintain seamless operations and operations integrity.
• Engages with internal departments to resolve issues and seek clarifications, contributing to the maintenance of clean and accurate sales order records, and fostering effective interdepartmental collaboration.
• Ensures smooth handling of requests in accordance with established procedures, including creating approved product return orders, managing credits and debits, and processing free-of-charge transactions, ensuring precise and timely execution.
• Communicates proactively with internal departments to prevent escalations and ensure timely resolution of issues, leveraging knowledge of order management procedures and logistics processes.

You're the right fit if:

Minimum required Education:

High School Diploma, Vocational Education/ Bachelor's Degree in Business Administration, Supply Chain, Operations or equivalent.

Minimum required Experience:

Minimum 2 years of experience with Vocational Education in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent OR no prior experience with Bachelor's Degree.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.