Partner Success Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As a Partner Success Manager you will manage and enhance relationships with key partners in Mexico and LATAM, identifying and pursuing opportunities for cross-selling and upselling PayPal services. You'll act as the main point of contact, resolving issues, ensuring effective communication, and driving the adoption of new integrations. Additionally, you will oversee partner performance, conduct regular outreach to educate on best practices, and develop programs to advance PayPal’s strategic goals. Your responsibilities also include leading Quarterly Business Reviews and providing detailed reports and analysis to both internal and partner executives.

Job Description:

As a Partner Success Manager, you will be the primary owner of strategic relationships with key partners in Mexico and rest of LATAM. You will uncover and address servicing roadblocks and mitigate escalations while identifying new and cross-sell/upsell opportunities for PayPal, working closely in partnership with Sales. You will also act as the internal Partner advocate with other internal teams.

You will drive adoption of new integrations, conduct regular outbound contact to deliver Partner education and best-practice sharing, and you will proactively review Partner's operating environments, including competitive threats on the account.

Your research and problem-solving skills will help Partners manage health, mitigate risk, and identify products that align to their strategic goals. Your success in this role will be measured through customer satisfaction, integration quality, increasing sales opportunities, and decline/churn prevention.

This role is responsible for defining and executing on a comprehensive and proactive partnership strategy aligned to PayPal’s overall strategy

Finally, you should be team-oriented, knowing that your success will be based on how you help others succeed. The position will involve frequent interaction with PayPal leaders and external partners. The role is based in Mexico City.

Key Responsibilities: 

• Manage relationship with existing key Partners in Mexico and rest of LATAM.

• Identify and pursue new, cross-sell, and upsell opportunities for PayPal within existing Partner accounts.

• Serve as the primary contact for partners, addressing any issues and ensuring their needs are met.

• Uncover and resolve servicing roadblocks, acting swiftly to mitigate escalations.

• Ensure effective communication and coordination between partners and internal stakeholders.

• Drive the adoption of new integrations and solutions, ensuring partners are equipped with the necessary knowledge and resources.

• Conduct regular outbound outreach to educate partners on best practices and share relevant updates.

• Develop and execute programs/projects with our partners to further PayPal’s strategic goals and overall positioning in key verticals and markets.

• Responsible for partner performance tracking/reporting, and project management activities.

• Lead Quarterly Business Reviews with Partners in portfolio and regular reporting, analysis, and relationship updates to executives at PayPal and partner organizations.

• Ensure adherence to PayPal’s regulatory and compliance standards while overseeing that core partner operations responsibilities are effectively executed

• Keep a pulse on the competitive payments landscape; continually seek opportunities for PayPal to optimize our operations and deploy new products/services in a timely and efficient manner.

Qualifications:

• 5+ years’ experience in partner/customer success or account servicing with complex solutions to Fortune 1000 companies.

• Bachelor’s Degree.

• Enterprise-level business development or relationship management experience.

• Experience in managing external partners/vendors; strong relationship-management and commercial negotiation skills.

• Proficiency in CRM and reporting tools.

• Proven track record of successfully managing multiple customers, developing opportunities and exceeding new business targets.

• Proven abilities to work well in a matrix environment, collaborating across multiple departments and influencing all levels within an organization.

• Strong strategic and analytical thinker with ability to put complex ideas into clear frameworks.

• Deep understanding of new products/technologies in payments.

• Comfort using data to evaluate hypotheses and to communicate ideas.

• Appetite to learn and adapt quickly and comfortable with uncertainty.

• Ability to identify, prioritize, and execute partnership opportunities.

• Prior payments knowledge preferred.

• Fluency in Spanish and English.

• Willingness to work across multiple time-zones.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.